When ebay realizes the mis-steps they have taken in the last 18 months, if they ever do, it will be a very large job indeed to repair the damage. People like Usher Lieberman and Richard Brewer-Hay have a mountain to climb to regain the trust or eBay’s core customer base – i.e. Sellers
Tag Archives | eBay Communications
The crux of the situation is communications at eBay, how they want to inspire the customers of eBay, the sellers, to provide excellent customer service and communications. And why it is difficult for the customer/sellers of eBay to take this request seriously when eBay itself can not seem to provide even basic communications to its customers.
After posting my most recent article about eBay North American GM Stephanie Tilenius and her answers to my Digital Download questions at Catalyst 2008… I wanted to be sure I was not too harsh and had presented the case from a sellers perspective fairly. I am not an eBay basher and would prefer to work […]