…of Tamebay fame is not known by any means as an eBay basher or even a detractor. She has been promoting the eBay system of selling on Tamebay.com for a long time. Readers of the Trading Assistant Journal may not be familiar with Tamebay but in the eBay space, this UK based blog is required reading.
Today Sue Bailey posted an article on Tamebay which in my mind presents the view of global sellers on eBay in a very succinct and reasonable way. Sue touches on almost every aspect of the frustration and the disappointment eBay sellers are feeling. Her points are well intended and in my view quite accurate.
We all have been saying eBay is not the only game in town any longer, Sue has distilled this point into a pure and mineral free statement of the facts.
Read these excerpts for yourself here, or follow the link to the article and read it in its entirety on Tamebay.
by Sue Bailey
So we made it to 25th September. For the second time in a year, sellers are making major changes to the way they do business on eBay, revising listings one by one, struggling to find information on how eBay’s latest round of changes will impact their particular business. And I don’t know about you, but I’ve had enough. I’d really like to just get on with selling now.
Too much change, too often
Major changes are made on eBay far too often. Hardly a week goes by without some policy or other being revised, meaning sellers have a constant stream of new requirements to incorporate into their businesses. The time we’re spending at the moment changing our listings and figuring out new strategies to work around new policies, could be better spent working on our own websites and figuring out Google Adwords: at least then we’d eventually be in control….
Policies are made, and then retracted, or tweaked, causing yet more work for sellers. eBay need to find a way to consult with their members before they make many of these changes: often as sellers, we understand the implications of what eBay do better than they do themselves. Policy changes need to be communicated fully, in advance, not piecemeal after the event.
Most importantly, eBay need to stop changing things. Let’s have some time to just get on with selling, please.
Lack of transparency
If eBay are sometimes poor at communicating, other times they’re just downright secretive, and this is doing no good to their relationship with sellers. Getting information about how the new search results work is like pulling teeth. eBay staff contradict each other. They can’t answer basic questions. And all this leaves sellers – rightly or wrongly – feeling as though they’re being duped. Getting sales on eBay feels more like gambling than running a business: if we don’t understand how to get ourselves to the top of the search results, we’re not going to hang around trying to figure it out, we’ll just go somewhere else to sell.
Of course, it’s eBay’s site and they can do what they want, and that includes alienating every seller they’ve got if they choose to do so. But they shouldn’t count on sellers just bending over and taking it much longer.
We have more options now. When I started selling on eBay, setting up a website was difficult and expensive: eBay offered many sellers an opportunity to sell online that they couldn’t find any other way. Now, website’s are both easy and cheap: why would any seller not have one? Comparison search engines and search marketing tools like Adwords make it easy and cheap to reach buyers. That easy, cheap connection with people who wanted to buy used to be eBay’s unique selling point, but it’s not any more. eBay can’t sit on their laurels forever. Unless they find a new way to reach out to sellers, to convince us that it’s worth persisting with eBay selling, I fear by this time next year, there won’t be many of us left.
Sue Bailey Credited inspiration for this post to: The Brews News
I decided to change my business almost a year ago based on a the unfortunate truths we now see before us in the eBay world. Fortunately for myself and my clients, we no longer depend upon eBay for our livelihood or business survival. While I do continue to sell on eBay and my clients also utilize eBay for certain aspects of their businesses, eBay is no longer recommended by us as a primary source of income.
Am I worried eBay will read this and become less friendly towards me or my blog or my business? Not really, because they do not seem to be listening to feedback. I don’t think eBay will offer an opinion or make an effort to alleviate the anxiety of its sellers, they are too busy with plans for more changes, one would assume.
If you are interested in setting up your own off eBay website, please contact us (iBusinessLogic.com) or someone else you can trust. It is really the best move you could do for your business.