According to the blog: The Brews News…
eBay have implimented a new -1 day response time requirement for sellers to reply to buyers questions. Fail to answer your buyers questions before they ask them and eBay will automatically deduct 1 point from the sellers communication DSR rating. (Moving from a starting point of 5 possible to only 4 stars).
This, until now unannounced, psychic requirement for sellers is just one more reason why eBay management just does not “Get It” when it comes to sellers and communications.
When eBay can not answer simple questions placed by sellers (their customers) to departments like Trust and Safety in documented cases of no less than 30 days time, how can eBay set the clock at a -1 day start time for a required response from a seller to the buyer?
In effect, and this is the Brews News point, eBay expects sellers to answer questions before they are actually asked.
Wonder if this requirement includes weekends and holidays?