Apparently eBay is listening, or possibly they can’t hear themselves think?
The din of complaints about the new, yet vague and undefined linking policy seems to have caused eBay to re-adjust the timetable on implementation and enforcement of the no links edict.
Of course I do not agree with limiting the links from the me pages on eBay. Even though I do not agree, I have removed same from my me page and listings, just to be safe.
Now eBay has decided we need more time to accomplish the task of stripping any traffic generation capabilities from our eBay investment.
And what’s up with removing email addresses? Does eBay really think the eBay “my messages” system is adequate or even passable as a sales or customer service communications interface? Are they really losing that much money to sellers selling off site to justify these restrictions? Or is eBay just blaming the stagnant growth numbers and flat stock price on this mythical problem, in an attempt to convince wall street they are doing something about these sellers stealing fees by talking to buyers outside of eBay?
Personally, I will not buy anything on the Internet from a company I can not communicate with – oops, I pay eBay every month, better revise that statement.
For more of my thoughts on these policies read this
I wonder what the car dealers think of these new policies? Is there really any reason to be on eBay motors if you can not develop leads from the calls dealers get on eBay listings?
Well, thanks eBay, we appreciate the extra time…
Maybe you could take this extra time to also define or address the rumor which intimates… sellers also will not be allowed to include customer service telephone numbers or physical addresses in listings or on the me page? I don’t agree with this idea any more than the links removal and understand it even less. Let buyers communicate with sellers, let sellers sell. Small business needs to tell buyers they are a real business with a real store, on a real street, with a real phone number.
July 11, 2008 | 03:03PM PST/PT
Hi everyone. In addition to the news that Lorrie shared in her announcement yesterday, I have a couple of updates that I’d like to share with our sellers.We’ve recently introduced several new policies that may require some sellers to update their listings – I provided a quick checklist in my announcement at eBay Live!. While we believe that these policies are needed for the marketplace, we also want to make it as easy as possible for sellers to comply. Based on feedback we’ve received, we’re going to adjust the timelines for several of the policies.
More Comprehensive Links Policy on Its Way
We originally announced that we would start enforcing our new Links policy this month. However, we’re continuing to review the policy and plan to provide you with a comprehensive update around mid-August. This means we will not change our enforcement of the existing policy at this time. Once the new policy is introduced, you’ll have a four week “grace period” to give you time to adjust your listings.
Specified Shipping Not Required Until August – Improved Tools Coming
Similarly, we’ve previously told you that starting this month, sellers will need to specify their shipping costs to make sure buyers have a clear idea of what an item’s total cost will be. However, we’ve been working on improving our bulk editing tools to make it easy to update the shipping information within your listings all at once. These will be available in August, so we’re going to delay the enforcement of this policy as well until these are available. Stay tuned for more information as we get closer to launch.
The other requirements I mentioned in my previous announcement will still be coming in the fall. This includes the removal of email addresses from listing descriptions, and the requirement of a return policy and your handling time.
VP, Seller Experience
And “finding” had some news today – nothing earth shattering here…
July 11, 2008 | 10:58AM PST/PT
Hello…This is Jeff King, Senior Director of Finding. 2008 is flying by, and we’re making great progress with our new search experience. About 10% of our members have been using it for some time now, and we’ve also made much of the functionality available to anyone who wants to try it out on the eBay Playground.Since the experience was first released, members have given us some great feedback, much of which we’ve acted on. For example, user preferences now are “sticky” – basically, the system remembers them – and we’ve added more features to the advanced search page. We have also added an Auto Complete feature, which provides search suggestions in real time right from the search box! We’ll continue to incorporate members’ suggestions and feedback whenever possible into the experience.
Defaulting more people to the new search experience
Starting next week, we’re going to start directing more members to the new search experience by default. A small percentage will also see a new merchandising placement highlighting auctions that we’re testing for a limited time.
If you’re using the new search experience, I’d like to thank you in advance for taking the time to let us know your thoughts. And if you’d rather not use the new search experience, you can simply opt out near the top of the search results page.
And as I mentioned before, if you’re not already using them, you can still try the latest Finding features on the eBay Playground – new additions are made all the time. You can also stop by and leave your feedback on the Search discussion board, which my team regularly monitors.
Senior Director, Finding