According to an unnamed source within eBay, an announcement will be posted today on eBay’s general Announcement board by eBay Marketplaces President Lorrie Norrington.
This announcement concerns feedback and neutral feedback calculation as a negative and will read as follows:
Recalculating Feedback percentages without neutrals: Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage.Helping you resolve issues and satisfy buyers: By the end of October, we will roll out a new process to help you resolve issues with buyers, even after the buyer has left negative feedback.Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with our previous Mutual Feedback Withdrawal system, our new process will enable buyers to change their feedback of the seller, not just withdraw the rating. We’ll provide more details of this new process in the fall.
This is very good news for sellers within eBay. It is gratifying to learn that eBay, and Lorrie have listened to the continued and consistent complaints about the neutral feedback policy.
Resolving issues with buyers who leave feedback without proper consideration, or by mistake is also a great move. We will of course need to see how effective this new system will be, but this is certainly a move in the right direction.