eBay Feedback Comes With Warning Label

Feedback Warning

This is a Warning Label

Whenever feedback is left – This pop up blanks out the screen and the buyer must click on the image to remove it.

If you read between the lines, this label reads as a warning to all sellers…

What does it say to you?

As a seller does it tell you…

  • To Trust eBay?
  • That your open to extortion now more than ever?
  • Your business should diversify?
  • That eBay thinks buyers are, or should be, afraid of sellers?
  • Feedback is no longer a reason to shop or sell on eBay?
  • Years of hard earned feedback history is meaningless now?

If your a positive person… Do you think this pop up image, shown to each and every buyer you have or will ever have, every time they choose to leave feedback, is a good thing?

Do you believe presenting the idea of fear and retaliation has a positive impact on yours or eBay’s bottom line business.

Do you think any other (i.e. Amazon.com) marketplace would ever present such a powerful negative message to each and every one of its customers?

I don’t think so….

feedback changes 08

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0 Responses to eBay Feedback Comes With Warning Label

  1. ebayschmebay May 29, 2008 at 4:53 pm #

    I have been a seller for 10 years. Yes, my feedback plummeted in the last 2 weeks. I am using another I.D. with 100% for selling now, but the neutrals and retaliatory feedback did me in after having 4000+ feedbacks in that time. I will figure out how to work the system to my advantage, but I really despise what eBay represents now. This article says it all, and I cannot for the life of me figure out why eBay wants to alienate the seller; it was such a good thing and now it has turned totally sour. I will still sell because of the $$$, but I have become extremely bitter to say the least….

  2. Dan May 29, 2008 at 10:07 pm #

    eBay needs to turn the Feedback Process into a Review Process of the Seller’s Products, Services, Description etc. And the more positive these overall reviews are, the higher best match ranking they should receive.

    The feedback process in its present form does not appear to be helping eBays growth. When you throw weed killer on a lawn you will get rid of weeds but if you throw too much on, the lawn will die.

  3. Cliff Aliperti May 30, 2008 at 12:14 am #

    Hi Scott,

    This one I don’t like. As a buyer it annoys me. As a seller it makes my stomach churn. Even after you click off the message it still appears at the top of the feedback page. Plus you get those little DSR hovers reminding you that those stars are anonymous. So eBay basically takes 3 steps on the same page to let the buyer know he can be “honest”.

    What shocks me about all of these warning labels is that for all its brainpower, for all of its beta-testing, for everything that eBay has its nose into research-wise, for some reason they can’t see that all of these steps actually manipulates the feedback process?

    Why do they want sellers to get negatives?

    Quite honestly, a buyer who needs three reminders that they can do as they please when leaving feedback probably lacks the mental capabilities to properly complete the transaction anyway (can we have a Buyer Requirement that filters out stupidity?).

    Re: That eBay thinks buyers are, or should be, afraid of sellers?

    Yes, and in doing so eBay in tinkering with feedback is taking a big part of their identity and flushing it. I’ve always felt the unique feedback system was the #1 identifying factor for eBay. It’s also an admission that they’ve been pretty helpless against the small minority of bad sellers for the past decade or so, I mean, otherwise, what’s this supposed to fix?

    Re: Years of hard earned feedback history is meaningless now?

    Yes. My % only dropped .01, but my number increased from somewhere around 6,200 to over 8.200. A few days later I even received a note congratulating me on reaching 7,500 (this is after they advanced me past 8.000). Save your notes, my feedback’s been distorted. Do you really think I care about reaching my shooting star now? They’ve promoted absolutely zero sense of accomplishment here, I feel like I was running a race and cut through a back alley to get to the head of the line.

    Now, my voice on the eBay related blogs has been quite positive overall regarding their recent changes, in fact, I honestly like most of it, but they’ve pretty much irritated me A-to-Z concerning feedback.

    They really should just do away with feedback altogether. As a buyer, I don’t care anymore–about leaving it or receiving it. As a seller, as long as it’s a plus I don’t care. I know I’m doing my job and if a buyer contacts me with a complaint it is resolved.

    Instead of earning points off my FVF I’d like to earn some points of trust.

    Thanks for posting,

  4. JT Byron May 30, 2008 at 12:50 pm #

    I don’t know a lot about managing large corporations, but as a third grade teacher I know a lot about 8 year olds and school ground behavior. This warning seems very unprofessional for an Internet business. It sounds much more like something a little kid would come up with, followed with a chorus of “nah-nah-nah.”

    It is hard enough for me to believe that eBay’s Board of Directors would allow this wide implementation of changes to revolve around the fact that some sellers complained about getting retaliatory feedback. It is even harder for me to believe that this VERY POORLY WORDED warning is the pivotal implementation of their efforts. God forbid if they should try to tackle one of their more serious challenges.

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