Anyone else get this nice little message tonight?
Please keep in mind that we have 100% feedback and DSR’s of 4.5 and higher (the 4.5 is shipping)…
Beginning March 3, Best Match will become the default sort in search and browse results. Sellers with the lowest detailed seller ratings for shipping costs over the past 30 days will be ranked lower in Best Match results. Your current rating is below the threshold and, because we value your business, we want to help you raise your ranking.
Here are some tips to start improving your ranking now:
Include actual shipping costs directly in your listing with a shipping calculator. We do this
Offer discounted and combined shipping for multiple item orders. We do this
Itemize costs in your listing (handling, insurance, etc.) so there are no surprises. Setting expectations goes a long, long way. We use the calculator and add $1.50 per package.
Be sure to specify all costs related to international shipping (including any customs charges, taxes, and duties). Are you kidding – for 125 countries?
Offer multiple options to let buyers choose between speed and cost. We do this
Take advantage of carrier discounts and pass the savings on to your buyers. We do this.
Communicate throughout the transaction and provide tracking information. We do this
Get more great tips for improving and keeping your DSRs high. For more information on Best Match, please see the latest announcement and Frequently Asked Questions for details.
We do all of these things they suggest already and we only charge $1.50 per package as a handling charge. They did not mention that we should bribe our customers to rate us higher than eBay tells them to rate us…
Does anyone else find this situation to be just a bit less than customer friendly?