The Truth About eBay 2008

Last week I wrote, 1.4 Billion Reasons Why eBay is Walking Away from Auctions which spoke about the new direction of eBay as a conglomerate.

In that article I used a fictional character to represent the desire of the eBay management team to dominate the world.  

Billions

Billions

After I published the article my thoughts went from the satisfaction of having written a deliciously evil analogy about the massive shift of focus of a huge company to thoughts of fairness and concern.  

I did not really want to say that in a personal sense, John Donahoe was evil.  The man is just a man and I really do not think anyone should call another man evil, unless they know for sure that he is. I do not remotely think Mr. Donahoe is evil, he is simply a highly placed corporate executive trying to make the most money possible, his only concern being the final balance sheet. (hope it is not the stock price). This may be distasteful to some, but not to me, I like making money. Although I also care about my long time customers and hopefully would not forget about them quite so easily. 

I quickly wrote, BTW - John Donahoe is Not Evil, and Neither is eBay- It was a Parody… .  This caused confusion among my readers and I saw the effects of that confusion in my Twitter feed which included comments to me (and about me) from followers and friends, concerned that I had received a call from Dr. Evil himself.

I received no such call from Dr. Evil, unless it was sent telepathically or via the sub conscious.

My true feelings were conflicted as I did not want to offend Mr. Donahoe or the other eBay execs by making it seem that I am telling the world that they are evil, on the other hand, in some peoples perspective, the deeds are close to the analogy.

The truth about eBay in 2008...

Like a patient with Alzheimer's, eBay has its mind on other things.

...and I know this is a very tough pill to swallow for many long time users of the site, but eBay is not so quietly moving itself out of the eBay business.

The core eBay business is still active and alive, the patient is with us, physically if not in spirit.  We can see something is wrong, our trusted friend is not quite the same, we know deep down there is a change coming that we do not want to think about or speak about... Our friend eBay is dying.  

Emotions abound, everyone wants to help, no one knows what to do yet everyone has an opinion.  We call the doctor and the diagnosis is clear, yet we do not believe.  The patient, eBay, knows it is on a different course, yet we all keep thinking the inevitable will not happen.  Sometimes the hardest part of life changes like this is the deception.  We all deceive ourselves into thinking everything will be OK.  

The patient is not eBay as a corporation, that will survive for eons. The patient is eBay auctions which are travelling through the final chapter of an amazing lifetime.  It is time to say goodbye.

Fixed price will live on, the corporation needs that to fuel its finance business and Paypal beast but auctions are just too much trouble.  

Over the weekend I asked this question of my Twitter followers:

Scott Pooler
Scott_Pooler Who said this? “There are times when I wish we can close this store and just open a new store, but we can’t,” 

The answer is John Donahoe.

Whats he Thinking?

Whats he Thinking?

He said what almost every eBay store owner has said to him or herself on multiple occasions, except John Donahoe has never operated an eBay store.

He followed that quote up with this statement: “We need to make bolder, more aggressive changes to the eBay ecosystem even if they are unpopular.”

John was speaking about the eBay auctions business, it seems clear that in John Donahoe's mind, the core business of eBay is more of a pain point than a legacy.

The quote is from a the New York Times article: Amid the Gloom, an E-Commerce War

The New York Times article is one of the best and most in depth I have yet seen covering the real evolution of eBay into an Amazon clone. BRAD STONE of the New York Times seems to indicate this move towards fixed price may be too little and to late.  

I think eBay should just change its name to PayBay.

PayPal and the new acquisition Bill Me Later are John Donahoe's vision of the future.  While the eBay name and logo are colorful and shiny, PayPal is the engine that drives the bus.  

Back in 2007 I wrote an article which offered a suggestion about how to feed the PayPal engine.  

eBay lowering fees - We say - eBay Listing Fees FREE

The exponential growth of PayPal has proven that eBay is simply a feeder system for the money machine known as PayPal. PayPal would not be the cash cow it is today if eBay did not exist, eBay may not exist if it continues to increase fees and limit the ability of sellers, both new and experienced, to make sales. Sales are what drives the engine of the cash flow which feeds PayPal!

Imagine - if you will… a system of eBay where fees were completely removed (Somewhat like CraigsList or Kiiji). This would be a free market system like no other and the exponential growth of the PayPal transactions would more than cover the losses from removing fees for sellers.

The competition (Amazon/Google Checkout) would no longer be a threat to eBay/PayPal because eBay has the advantage in worldwide numbers. That advantage is dwindling only due to the fee changes over the last several years. If eBay were to remove fees for listing and re-listing and continue to insist on the use of PayPal for transactions then I say eBay would have a complete stranglehold on the Internet marketplace for years to come.

So, if the market is afraid of eBay reducing fees, what do you think they would say about removing fees altogether?

Evidently Mr. Donahoe did not read my previous thoughts on the matter, but it seems as though I was on the right track.  My question is...

If eBay is so excited about buying up and creating free classifieds sites around the world, and since they are obviously closing down the eBay core business of auctions... Why not spin off the auctions marketplace and make it fee free?  Sell advertising and rake in the PayPal/Bill Me Later millions. 

The reality of eBay 2008 is confusion... The giant has a thorn in its foot and can not find relief... 

Someone, please... Pull out the thorn.

BTW – John Donahoe is Not Evil, and Neither is eBay- It was a Parody…

Just a quick follow up to my last post...

eBay is not an Evil Empire and John Donahoe is not Dr. Evil.  They may have plans for world domination but every multinational conglomerate does, and there is nothing wrong with that.  

The point of my last article:

1.4 Billion Reasons Why eBay is Walking Away from Auctions

Is more of a parody and not an actual comment on the goodness of the man or the corporation.  eBay does a lot of good in this World and I would be remiss to not mention that fact. John Donahoe seems to be a good man and I am sure he is, even though we have never met.  I have a very positive impression of Lorrie Norrington and over the years, I have met many good people who work for eBay.  It is not an Evil Empire.

eBay is just making its way through transition to a new business model.  We all must do that with changing times, I am doing the same thing with my teeny-tiny business.  Why shouldn't eBay be allowed to do the same?

Many will lament the old eBay, and will proclaim a movement to return to basics... I am afrraid that train has left the station.  If you stick with eBay, and many should... Look forward, not back. 

Agree with recent decisions and moves or not, eBay will be with us for some time to come.  

Enjoy the ride.

eBay Partner Network – Losing Affiliates Confidence

The eBay Partner Network - Formerly managed by Commission Junction seems to be faltering...

The eBay Partner Network is the internal division of eBay now placed in charge of managing affiliates for eBay.  This recent change from the Commission Junction program initially was presented as a good thing for eBay and therefore a good thing for eBay sellers. 

After recent announcements of an alteration in the payment structure for eBay affiliates and reports of discrepancies in reporting by the Partner Network to its affiliates, it now appears the switch away from Commission Junction may not be the best move for eBay or its sellers.

Many of our readers concentrate on selling physical products on eBay.

Why should eBay sellers be concerned about affiliates?

eBay is attractive to many sellers because it is a proven source of what sellers desire most... buyers. 

Many merchants have compared the flow of buyer traffic to that of the flow of water from a fire hose and many say this flow of buyer traffic becomes addictive. So much so, that some merchants find it difficult to set up other selling channels once they establish themselves on eBay.

Since eBay enjoys the reputation of being one of the best places on the Internet to find the buyer traffic merchants need to sell goods.  eBay's traffic is one of the main reasons many merchants have never explored establishing an Internet presence of their own.  Consideration should be given to the sources of that traffic and anything which may disturb the flow.

Ever wondered where the traffic comes from? Continue reading “eBay Partner Network – Losing Affiliates Confidence” »

eBay Live 2008 – Thoughts from Atlanta – John Lawson of 3rdPO.com Speaks Out

John LawsonEBay Live? Simply not the best it could be

By John Lawson of 3rd Power Outlet (www.3rdPO.com)

I stayed home and evidently many others did too!

Let me back that up and rewind a bit… See for those who don't know me…I wrote a little blog at the end of the last 2 "eBay centric" events prior to this party. You can check them out by going to http://tinyurl.com/59yq8v. 

So I would like to add on to that now that the BIG party is over…literally.

Man, after Catalyst and the PeSA/eCommerce summits the stage was set, eBay made a "killing".  Lorrie Norrington "nailed the speech", eBay execs came and stood toe to toe, they said "we are listing", "good feedback", "give us a chance", sound familiar?…err shall I go on?

Why, thank you, I think I shall…

The sellers stood up and demanded clarity on changes on feedback, some could not help but protest the real world impact, while others simply whined (you know I am telling the truth). At the end of it all, we felt that something good was blowing in the wind. I got that "Obama" feeling of change, LMAO. It was an Oprah moment with a new since of purpose.

Fast forward to the approach of eBay Live 2008... everybody kept asking me if I were going? I just did not feel like I wanted to go.

But then they announced, No eBay Live 2009, see ya in 2010…WTH? Huh? Continue reading “eBay Live 2008 – Thoughts from Atlanta – John Lawson of 3rdPO.com Speaks Out” »

Keynote Day – eBay Live 2008 – John Donahoe Tells All

Old Guard returns one last time for eBay LiveGood Morning...

I am ready to catch my free eBay Live ground transportation to McCormick Center from my downtown Chicago hotel. This morning I am excited to learn what eBay Chairman, John Donahoe will tell us all, but then I am more excited to see my friend, Jay Berkowitz on stage just after the main speech.

The photo on my left is titled "Old Guard returns one last time to eBay Live".

This gentleman was one of the few attendees dressed in the normal eBay Live attire I saw yesterday.  I wonder if we will see more of a crowd today?

If you going to the show, please check out Jay Berkowitz's Ten Golden Rules presentation.  He is releasing his book just after the speech and I have the very first and only manuscript here in my hands.

The book is titled " The Ten Golden Rules Online Marketing Workbook - Turn Your Website Into a Profit Center".  I read the main chapters last night and I have to say, this is real practical advice in a step-by-step workbook guide with real examples and all of the inside secrets for bringing a website into profitability. 

Stop by and check out Jay's speech.  I think eBay people are all looking for other alternatives to only selling on eBay.  If you are one of those people, this information will interest you!

 

What do you Expect to Change at eBay Live 2008

What Will John Say

If you want to truly understand something, try to change it.

Kurt Lewin

Oh but the changes we have seen this year at eBay…

On the eve of this, possibly the last ever eBay live, what do you expect to hear from the organizers of the yearly eBay big shindig? 

  • Will stores listings find their way back into core search? 
  • Will third party checkout be eliminated much the same as Digital Delivery?
  • Will we be introduced to yet another competitor for the eBay buyer like Buy.com?
  • Will John Donahoe announce something no one has even pontificated about yet?
  • Will it be good news, bad news, or simply something different - a change in policy?

eBay Live has historically been a time for announcements and a launching pad for new directions for eBay.  Are you looking forward to the inevitable or dreading the winds of change eBay Live could bring? 

I can say honestly I have no idea what John Don will tell us in Chicago… But I am looking forward to being there to hear it!

“The world hates change, yet it is the only thing that has brought progress.” 

Charles F. Kettering

eBay Live 2008 Chicago To Do List – Are you ready?

ebay live Speakers, Seth Godin, Jay Berkowitz

eBay Live 2008 in Chicago is just around the corner - Next week eBay and eCommerce buyers, merchants, software and solutions vendors, marketplace merchants, media and of course the normal crowd or crazed eBay fans will be making their way to McCormick center.

What will you be looking for at this, the last eBay Live, possibly ever?

  • News of more changes at eBay? - Rumors abound with possible shocking announcements on the horizon at eBay. Will these changes be announced next week?
  • New Connections? - Are you looking for networking contacts in your niche or related to your business? eBay Live will provide a great opportunity to meet new people and forge long standing relationships with them.
  • Reconnections? - Meet with people who normally only appear in your email or on the telephone.
  • Technology? - Looking for new cutting edge technologies to help your business? Software, Hardware, Shipping Systems or....? Find it on the solutions floor.
  • Ideas? Ideas abound at conventions like this... open up and ask your questions of the merchants and experts and in turn share insights with them. Learning can never end in this or any other business.

Preparations

Are you ready? Prior to arriving at McCormick Center in Chicago I suggest taking a look at the eBay Live 2008 exhibitors list.

Make a list of must see vendors and then make sub lists of questions you want to ask these vendors. Bring your questions list with you - in the rush of the crowd and the flow of the convention traffic sometimes it is difficult to remember who you wanted to see and what you wanted to learn. Crib notes are no problem here.

Here are the vendors I plan on visiting (no particular order): Continue reading “eBay Live 2008 Chicago To Do List – Are you ready?” »

eBay vs Craigslist – Who is the Biggest Loser?

eBay vs Craigslist - Who is the Biggest Loser?

Recently numerous media outlets and blogs have detailed the legal developments between these two very popular and highly ranked marketplaces. 

While each marketplace has its loyal followers and vehement detractors, neither one will ultimately be monetarily damaged by the law suit recently sensationalized in the press.  

Damages to reputation are another matter altogether... Continue reading “eBay vs Craigslist – Who is the Biggest Loser?” »

eBay Changes Coming in 2008 – Are you an inefficient Seller? No Listing Fees?

eBay is in for some changes in 2008.

As sellers we all know change is inevitable and required for sustained growth in any marketplace. The changes which are reported in the article quoted below by: Richard Waters in San Francisco, which seem to be coming in 2008 may help established sellers on eBay yet hinder the newer sellers on eBay.

In Summary this is what you can look for in 2008

  • Major Revamp of eBays Core Business
  • More of an e-Commerce look and feel of the site (already in the works)
  • Testing of a new "no listing fee" model (Where have you heard about that before?)
  • Priority in the general search will go more towards "the most reliable sellers".
  • "Weeding out" of fraudulent and inefficient sellers

eBay definately needs to make some changes so I think we should all take a wait and see attitude. Of course if you are one of the fraudulent or inefficient sellers your view may be different. As a honest and efficient seller you should applaud the idea of getting rid of dead weight. eBays core revenue structure has always been bouyed by those same inefficient sellers however. eBay never really cared if your item sold the first time listed or not, because they make money either way. With a change to a no listing fee model, this will change the goal of eBay drastically. eBay will be more involved with making sure every listing is successful. This can only lead to more exciting promotion of our products by eBay.

I say stick with eBay and look forward to some exciting changes in the future. If these adjustments are actually made and done well, 2008 could be a very good year!

Tinkering with the core mechanisms of the world's busiest e-commerce site is not to be undertaken lightly. Yet John Donahoe, head of Ebay's marketplace division, is preparing an overhaul for early next year that amounts to a major revamp of Ebay's core business.

Who is John Donahoe?

  • Current President at eBay
  • Past Worldwide Managing Director at Bain & Company
  • Education Dartmouth College

Public Profilehttp://www.linkedin.com/pub/4/1b/368

If successful, it could revive the company's flagging growth while also strengthening his own standing as the likely eventual successor to Meg Whitman as Ebay's chief executive.

A former managing partner of Bain, the consulting firm, who joined Ebay nearly three years ago, Mr Donahoe has cast an outsider's dispassionate eye over some of the site's practices and found them wanting. During an interview at Ebay's headquarters in Silicon Valley, he talks with the clear and untroubled certainties of the consultant, and he has the prescriptions to match.

"A year ago, we had 14 per cent of global e-commerce, we are the largest e-commerce provider, and our home page still looks like a flea market," he says. "The world around us had changed. In particular our buyers' experience hadn't kept up." Continue reading “eBay Changes Coming in 2008 – Are you an inefficient Seller? No Listing Fees?” »