21 eBay Global Markets – One Inventory – Dream Come True? MerchantRun GlobalLink

Imagine if you will...

One inventory distributed throughout the world on eBay. Efficiently and easily with complete control... Without cross border charges or additional eBay fees. Offering products in Australia, the UK, Germany or Italy when you know they will move in those fantastic markets, all from a single inventory.

Offering your products in 21 global markets around the World from a single standard inventory and managing every product and every market from a simple to use web based console, even if you sell under multiple ebay accounts.

Selling on eBay here in America or throughout the world just got easier with MerchantRun-GlobalLink

  • Would this be an interesting prospect for you as an ebay Powerseller?
  • Does this sound like an expensive and complicated proposition? It is not...

With MerchantRun-GlobalLink these capabilities and more are available and easy to manage in a single low cost solution. We all know selling on eBay can be challenging and exploring worldwide markets with multiple eBay accounts via eBay can be even more intimidating with other solutions, yet doing either with MerchantRun-GlobalLink is makes the process painless.

Manage multiple selling names in as many of eBay's global markets as you wish without duplicating inventory data or managing multiple listing solutions for each market. Know at a glance where your products are selling, where they should be offered and at the same time enjoy the ability to place inventory where it will sell at a moments notice in any market in the World. Continue reading “21 eBay Global Markets – One Inventory – Dream Come True? MerchantRun GlobalLink” »

Auction vs Fixed Price – eBay vs Bonanzle – Test Flawed

Read the comments on my last post to see where this posts germination began...

SUPERBOWL Traffic Test - eBay vs Bonanzle Completed - Who Won?

Auction vs Fixed Price - Flawed.... Hmmmmmm

  • eBay - Claims and is touted as the traffic "firehose" of eCommerce.
  • eBay - to get traffic, one must list auctions - Just ask eBay about that.
  • eBay - fixed price listings get traffic but from where? Inside of eBay or from outside. (more on this difference later)
  • eBay - fixed price 30 day - still not as effective as a fixed price (till it sells) listings found elsewhere for outside search indexing.
  • Bonanzle - received more hits on a specific fixed price listing within the same time period as compared to a nearly identical eBay auction listing.

Consider this... the last small point is a real quandary for some, why?

Because the time period was less than a normal eBay 5 day auction. Sure, auctions are not normally indexed in that short of a time frame, but people still use them.  5 Day and 7 Day auctions do get traffic, they just get it from inside eBay and eBay charges a great deal for access to that traffic.

It was a Traffic test, not an external traffic test.  Any traffic that is interested in my listings no matter where they are listed, is good traffic.  So to point out Auction vs Fixed price as being unfair to eBay is like saying setting up a blanket in a flea market on a Saturday afternoon vs selling in a downtown mall, is unfair to the mall.

If I had listed the tickets on eBay as a fixed price 30 day listing vs the Bonanzle fixed price listing I could have guaranteed Bonanzle a win based on my eBay fixed price 30day traffic track record on other items.  The only real measure in this short of a time period was to use an eBay auction. Bonanzle does not offer auction listings.

The last traffic test we did on the TAJ was between two auction venues - eBay vs OLA and eBay won that one hands down.

While most eBay auctions are not indexed by Google, they do get hits from within eBay. In fact, most eBay fans agree with eBays claims that within eBay, a "firehose of traffic" is sent to its internal listings (i.e. Auctions). So why the gripe?  eBay produces traffic all on its own and it seems they have no real use for, nor do they seem to particularly care if they receive any search engine derived traffic.

eBay wants everyone to use the eBay search box, not the Google search box.

"Everybody" has not exactly listened to eBay on this directive.

Regarding Auction vs Fixed Price - Most websites are not fully indexed within 5 days, not even a small eCommerce website.  So, how did the fixed price listing outperform the auction listing on a site that has a "firehose of traffic".

This "firehose" is why everyone says eBay is the best place to sell and why eBay can charge so much in fees. Yet, a fixed price listing on a little site like Bonanzle, listed for the same (actually 4 days) received twice as many visitors as the eBay Auction listing.

Most people wanting to sell a similar SuperBowl Ticket package, in a speedy way would first think of eBay.  My client first thought of eBay, I first thought of eBay and then of course - we listed the package on eBay. I did not expect to see more hits on the Bonanzle listing. I do not think eBay and Bonanzle compete neck and neck on any playing field, not monetarily and not for traffic.

The test was a sort of a lark, an attention getter, an idea to see what would happen. I never expected the "test" to be a United Laboratories experiment with blind control groups and extensive data analysis - who do you people think I am - AuctionBytes?

What I was hoping to point out, more than anything else, is that eBay is not the only place to find traffic.

Google is a pretty darn good traffic generator... with the right keyword selection, and with the right search optimization.

eBay is not optimized for Google search, neither auctions, fixed price, or stores listings. Maybe at one time, but in my experience no longer.

eBay depends upon, promotes, and lives on the laurels of the history of people going directly to eBay to search for products. I believe the number of those people is declining. The preponderance of traffic graphs, earnings reports, and seller anecdotes seems to agree with my assumptions.

Bonanzle just happens to be a site that is optimized to take advantage of Google search algorithms, it is clean and fast and quick to index.

Sellers on Bonanzle can conceivably build a business online that can rival any eBay based concern.

Remember here - I said "conceivably" and by that I mean that a lot "right" has to happen, but it can happen. For my money, Bonanzle or your own search optimized and advertised website are the safest bets outside of eBay for quality traffic generation.

Do your own tests, blind or open, with the listings set up with proper keyword optimization. If Bonanzle shows you additional traffic over time, that traffic can only build because the listings are on the site until sold, the Google Base works, the site is indexed quickly and often and it is just darn simple to move inventory over to Bonanzle to see how it works for your products.

  • If it does not work for you, the test costs you nothing.
  • If it works a little, then you are a little better off.
  • If the site, that has grown faster than any other in eCommerce venue in history, continues on this path...

One Million Listings in 4 Months!

...then, will you will kick yourself for not having tried it sooner?

SUPERBOWL Traffic Test – eBay vs Bonanzle Completed – Who Won?

I am so sorry, the Superbowl package is no longer available!

The listings were removed from eBay and Bonanzle this morning at 9AM EST.

SuperBowl Traffic Test

SuperBowl Traffic Test

As anyone who has done consignment listings of such short lived merchandise knows, this is a hectic way to make a living!  In actuality I am glad it is over, now I can simply enjoy the big game.

Results?

Oh, Yes - Results...

The results of our very un-scientific traffic test with all the variables mentioned and discussed in the previous articles comments section...

Indicate one clear and overwhelming winner.

But first, lets talk about some of the comments...

My buddy John Lawson AKA ColderIce seems to think the mention of the traffic test in this blog will skew the results enough to make them useless.  I simply do not understand that line of thinking because both links were provided here with equal access. As such they have an equal chance to draw traffic from this source and in even though in effect both listings results were elevated from this article, I would assume they would be elevated equally.  This is what I do, it is my business, I promote the idea that by blogging about what it is you sell or offer the public, will in turn increase the chances of selling that thing or service.  Therefore I will not apologize for doing what comes naturally -

I sell, therefore I blog!

Just a Thought presented the point that the exact same html should have been used in both listings... Hmmm, that may be possible in the description area, and in fact the words used to describe the item(s) for sale were exactly the same, but there is no way I can manipulate the eBay system to make it look like Bonanzle or Visa-Versa.  I mean, I am good, but not that good.  I also use a listing management tool on eBay called AuctionSound and it would be a real pain to remove all of my standard eBay template information for one listing.  This standard information appears in all of my eBay listings and as such makes them standard eBay listings.  We are comparing standard eBay vs standard Bonanzle, are we not? While a true A/B test run by a Internet advertising consulting firm would never have the same exact content, I guess it could have been done here to prove some point - what?

OK - Now for the Results....

Drum Roll Please

oh, and Congratulations Bonanzle for hitting a milestone this week with One Million Listings

The results are as follows - with both listings being online approximately the same amount of time (within seconds).

  • eBay = 95 hits to the SuperBowl Beach House Vacation and 4 Ticket Package

  • Bonanzle = 197 hits to the same package listed on their new and very SEO friendly website!

Roughly twice as much traffic, from various sources went to Bonanzle.  Is this a scientific result? No... Does it tell a story about the possibilities on new and exciting venues, yes!  Does it mean you should pack up your business and move it to Bonanzle?  That is your business decision, I would never recommend anyone leave eBay without first knowing what the new location will do for them.  Keep your sales humming, if they are, on eBay... But it never hurts to take a look next door!

By the way - Neither site sold the package - My client pulled the offer and went to the Georgia Mountains to get away from Superbowl craziness...

Traffic Test – NFL SUPERBOWL 2009 Championship 4 Club Level Tickets & 5 Nights in BEACH HOUSE – EBAY or BONANZLE ?

This is Another edition of Will it Sell?

SuperBowl Traffic Test

SuperBowl Traffic Test

We have not done a head to head comparison like this in awhile...  The idea is simple, basically we list the same exact item on two eCommerce  platforms to see which gets the most traffic. Ultimately the test is who or where will the item sell the item first?

Today in the interest of  being topical we are using a special listing as our test case.

A 5 - night vacation in Florida including 4 Club Level seats for the 2009 NFL Championship game at Raymond James Stadium in Tampa, Florida - otherwise known as the SUPERBOWL.  This year the teams playing will be the Arizona Cardinals vs the Pittsburg Steelers but the winners of this eBay auction or Bonanzle listing will be playing on the sand in Indian Shores, Florida.

eBay vs. Bonanzle  Football Style

Why pick eBay and Bonanzle? Well we have accounts at both venues and the last time we did this test it was eBay vs. OnlineAuction.com - eBay won that one hands down.

First up is Bonanzle - Continue reading “Traffic Test – NFL SUPERBOWL 2009 Championship 4 Club Level Tickets & 5 Nights in BEACH HOUSE – EBAY or BONANZLE ?” »

eBay’s Usher Lieberman Comes Out of the Closet on AuctionWally Show

AuctionWally

AuctionWally

Walt Kolenda AKA "AuctionWally" had a coming out party this week!

It seems that eBay in it's infinite wisdom and true to form in it's own sweet time, has decided the head of Communications AKA Usher Lieberman, should actually communicate!

Usher Lieberman - eBay Communications

Usher Lieberman - eBay Communications

Is this is a paradigm shift in strategy for eBay?

I ask this question simply because this is the very first time the public mouthpiece of eBay has actually said anything publicly.

I am curious as to what precipitated this new definition of what communications means at eBay? Is it possible that eBay has detected some push back from the people we like to call it's customers - otherwise known as sellers? Continue reading “eBay’s Usher Lieberman Comes Out of the Closet on AuctionWally Show” »

Chicken Little is Alive and Well – eBay Stores Fear Mongering/Marketing

Everything changes and yet oddly some things never change.  (yes, an old statement ringing true once again)...

It seems that every year about this time eBay chooses to make announcements which had heretofore been cloaked in secrecy.  Just recently the announcement was about a change to the eBay Stores format.  The eBay Stores format is becoming the eBay Stores "Experience".

I say Halleluah! - It is about time the standard (off the ebay shelf) issue eBay store was updated to look like something designed post 1995.

I have no argument with eBay for this change or its implementation.  Everyone who owns an eBay Store has 45 days to make whatever changes are necessary to update their custom templates or 3rd party providers store design.  This seems like plenty of time in most cases and in the cases of the large third party certified eBay stores designers, the work has already been done.  eBay actually worked with these designers and developers to be sure that they were aware of the new standard (yeah, I know - now THAT'S a change, right?).  In any case the look will be new but there is absolutely no need to panic.

Yet Panic is what some want to instill... Continue reading “Chicken Little is Alive and Well – eBay Stores Fear Mongering/Marketing” »

Small Business on eBay – The Straw That Broke This Cornerstone's Back

Cornerstone Commercial Supply, a name most of my regular readers will remember from articles in the past year is calling it quits on eBay.

Cornerstone is an established small business with over 30 years of quality service dealing with the public. They offer a unique niche product selection which would seemingly be ideal for eBay. Commercial carpet cleaning products, tools, and machines both new and used.

Just as a small bit of background, let it be known that the owners of Cornerstone Commercial Supply are not rich people. They are the father and daughter team of Richard and Connie Carpenter, they both work every day to survive in this difficult economic environment.

Richard Carpenter

Richard Carpenter

Richard Carpenter has been in the Commercial Carpet Cleaning business for over 30 years and as a distributor for over 12 in his present location.  He and his daughter Connie are honest, hard working dedicated people who give the customer a fair shake even when it is not necessary.

I consulted with Cornerstone Commercial Supply to bring them onto eBay as a client of iBusinessLogic in 2007, with the very best of intentions, now I feel as though I owe them an apology for what it is I have done.

It seemed to me to be a perfect match back in the end of 2007.  We researched similar product sales on eBay with advanced eBay research tools. This research revealed a steady and growing market for the professional carpet cleaning products, with competition already established and selling on eBay.   We had a solid plan and in our view, no other carpet cleaning supplier had approached the niche as we would, with a dedicated and well designed eBay store, a full product line, and very competitive pricing, we felt we had a good chance of growing a nice secondary business on eBay for Cornerstone Commercial Supply. Continue reading “Small Business on eBay – The Straw That Broke This Cornerstone's Back” »

Internet Business Initiative 2009 – Customer Service is Paramount

2008 is a year quickly fading from view, some would rather forget the past 12 months and others have reason to remember the year past with fondness.

Of all the merchants considered as either the winners or losers in 2008 they each can take a look back and see one business tactic that binds them together, for better or worse.

Customer Service is the Difference

The winners of 2008 include companies like Amazon.com, Zappos.com and Apple.  These outstanding companies have one thing in common, the perception (at least) that they provide outstanding customer service to their customers.

  • I can say that I have personally done business this holiday season with all three of these high quality merchants and they all provide outstanding service from the buyers perspective.
  • I was pleased with each and every transaction and in each incidence I felt as if I had gotten the better part of the deal.  Is that because I got a discount?
  • No, Apple made me pay what everyone else pays, so did Zappos and in most cases Amazon.  The difference was that I received what I bargained for and more... I felt good about the transactions in each case, people like to feel good.

Some of the key features of this high quality customer service first approach include: Continue reading “Internet Business Initiative 2009 – Customer Service is Paramount” »

My Mistake – eBay Me Page Allows Links – Kompolt, Carroll Shelby & Restoration Hardware – My Apologies

The article I wrote and published this morning about the Carroll Shelby Charity auction put on by Kompolt and sponsored by Restoration Hardware is inaccurate.  I could swear when I first found the link to what I called the landing page for the Shelby auction that there was no "me" icon at the top of the page.  It has been pointed out by several sources since I published the article, and I have confirmed the fact that the very beautifully designed page is in fact and eBay me page.

Me Page Linking off eBay is Allowed - This is not news

As most readers of this blog know, linking from the me page to any off eBay page is still allowed (even though for a time it was said to not be allowed, but that was one of the changes this year that was changed back - thank goodness). Readers of this blog also hopefully are quite aware that I do know the basics in regards to linking from eBay.  Mistakes can be made however, and when I make them, I own up to them.

Whether this oversight or inaccurate reporting on my part was due to a personal mistake, or possibly the "me" page icon  not appearing in my browser at the time when I formed my opinion and took my screenshot, I can not say.  (My screenshot was just of the body of the page, I looked to see if I had the entire image, but I do not). What I can most definitely admit at this time is... 

I am wrong.

I apologize to eBay, to Kompolt, to Restoration Hardware and to Mr. Carroll Shelby.  I think everyone can see the tone of my earlier post that I have nothing but the most sincere respect for the good work these people and organizations do with charities and good causes.  My only hope is that my little article possibly drove more traffic to the site so that the bids on that fine automobile can exceed expectations and the foundation the monies will benefit can see to it that good things happen with the funds meant to benefit sick children. 

Bid on this beautiful 1968 Mustang  Help Mr. Shelby, help kids have a fighting chance.

eBay Links Policy Tested By: Restoration Hardware & Carroll Shelby Charity Kompolt Auction

Shelby Mustang Charity Auction

Charity or Business - You Decide

eBay is well known for many different aspects of the ecommerce business.  Both good and bad, cutting edge and antiquated, these ideas live side by side on the site which can be an enigma to some or nirvana for others. 

One of the good things eBay does especially well is work with charities and celebrities to auction off valuable and collectible high profile merchandise to benefit worthy charitable causes.  eBay's Giving Works and Mission Fish programs are two of the brightest highlights of the history and legend that is eBay. 

These auctions work well because they draw a great deal of attention both from the traditional media and the public.  People like to believe they can have a chance to buy a piece of the fame and notoriety celebrities have amassed in their high profile lives.

Carroll Shelby is Famous 

Carroll Shelby is a very famous automobile designer, racer and enthusiast.  There is no question that this man is a legend and an icon in the American automobile community.  From his days with Ford designing and tricking out the original Ford Mustang, to his own Shelby Cobra of the late 1960's and his road racing career, Carroll Shelby has earned the respect of millions of fans and enthusiasts. 

Mr. Shelby is not an eBay expert however and when famous people like him have the idea to auction off one of their prized possessions, like say... a 1968 Shelby Mustang EXP500 which has been in his own personal collection from the day it was built, he relies on the help an advice of people and companies like Kompolt

Kompolt specializes in high profile charity auctions on eBay, they do a fantastic job of getting large amounts of traffic concentrated on high profile, well designed and meticulously crafted auctions for charity events celebrities enjoy and believe in.  eBay also enjoys the extra attention provided by these seemingly philanthropic auctions.

There is a bit of a problem however when business mixes with charity and icons like Carroll Shelby are used to benefit more than charitable causes.  Mr. Shelby most certainly has his heart in the right place, the vehicle he is offering to the public in an effort to benefit the Carroll Shelby Children's Foundation is a very worthwhile and generous donation. 

The following information is inaccurate. The page in question is a "me" page on eBay and allows linking off site.  I missed the "me" icon at the time of this writing or it was not presented on my browser. In any case, neither eBay, Restoration Hardware or Kompolt  have anything to explain here. Please see my apology in the next article: http://allbusinessauctions.wordpress.com/2008/12/09/my-mistake-ebay-me-page-allows-links-kompolt-carroll-shelby-restoration-hardware-my-apologies/#comments

The Co-Sponsor of this particular auction - Restoration Hardware - may have different motivations however.

Link off eBay

Link off eBay

The screenshots presented here are from the page visitors are directed to when clicking links from the eBay home page, and from the Kompolt  main website.
The first image is the top half of the Kompolt charity event splash page on eBay and shows Mr. Shelby and his fine automobile. 
The screenshot to the left is the bottom half of the same page. (Both images link to the site while it remains live)
 
This bottom portion of the eBay page has not one but two direct links off the eBay website leading to not a charity page, or the Carroll Shelby Foundation, but directly to the eCommerce website of Restoration Hardware.
This is obviously a very large and direct violation of eBay's well established linking policies.  If the links had been directed to the foundation or other charitable sites we could understand how eBay would look the other way. 
In this instance, the links are directed to a full eCommerce website offering Gifts for the Holidays, Toys, Games, Tools and Gadgets - everything under the sun, everything eBay would never allow any seller do on any landing page on eBay in any other case.

So why is it OK here?

restoration harware
The link circled in green in the image above leads directly to the website in the image to the right.
The only charitable activity on the Restoration Hardware website is the promotion of the Carroll Shelby eBay auction with Kompolt.  The rest is pure eCommerce business. 
Personally I congratulate the Restoration Hardware people for getting around the rules that the rest of us have to follow. I also understand this was not an inexpensive task to perform.  The real problem here is not in Restoration Hardware using these tactics to promote their business. 
The problem is eBay's looking the other way for big business on almost every rule and policy they adamantly enforce against the smaller sellers. 

How can eBay condone such a blatant and obvious off eBay link from such a high profile auction?

eBay Links Policy Click Image
Click for: eBay Links Policy
  • Are we to understand that eBay just did not know about these links to an eCommerce website? 
  • Does eBay own Restoration Hardware?
  • Is Retoration Hardware a Diamond Powerseller with untold rights the rest of eBay seller community has no access to?

The efforts put forth by Kompolt and Mr. Shelby are not in question here either, as they have each done more good to help the world through charitable means than most small towns or large companies.  Our question is not with the intent of this fine idea or the good people who have dedicated themselves to promoting these types of good events. 

The Question is:

Why taint the event with eBay Rules violations and obvious commercialisation.  Why would eBay risk the reputation of the good charitable work they do to allow the promotion of a competing website?

Any comments below to help enlighten the rest of us who do not understand, are always welcome.