My recent article: eBay Discussion Forums - A Dangerous Place to Dwell has stirred up a groundswell of opinion both from within and outside the eBay forums. 

It seems that for a long time there have been two different kinds of eBay members, those who will be brave and venture into the forums for help or to socialize with other like minded eBay members and those who tried it before but will never go back.

I have experienced the good, no, very good people who dedicate themselves to helping others on the forums every day.  I must also say I have endured the asinine and demeaning people who game the system and torment members with sarcastic and negative behavior on the very same eBay forums.  For years I have attempted to ignore the latter and enjoy the former.

The eBay Discussion Forums - A Dangerous Place to Dwell article has brought many comments to this blog, both public and private. 

Most of the public comments have been in agreement with the premise that the eBay forums are broken. 

Some of the public comments have been less than appreciative, mostly due to my posting a video that they find offensive, a video which may name them as being part of the problem. 

I can not reveal the content of the private comments, but please do not worry for my safety, I am sure they are only words....

Admittedly I do not know which names on the video are part of the problem and I never endorsed the publishing of names within the video.  But these names are simply eBay member screen names which are basically anonymous and since so many members have multiple names, does it really matter if a name is included in a video on You Tube?  I am sure John Donahoe and Lorrie Norrington's names are plastered from here to Timbuktu in videos on You Tube with less than flattering or inaccurate statements attached.

This morning two constructive comments were submitted to the article by two knowlegable eBay members, one an eBay solutions provider, the other an advanced eBay education specialist.   I was answering these comments with a single reply and became so long winded in my response, I decided to make the entire interaction into a new blog post for today.  So without further adieu... Here are todays star comments - Thanks Steve and Jamie! Continue reading “eBay Was Not Built This Way – Buyer Experience and the eBay Forums” »