Tag Archives: DSR’s

eBay Buyer & Seller – Communicating via Mind Meld

Posted on by
Reply

According to the blog: The Brews News...

eBay’s New Unannounced Seller Requirement - MindReading Policy Has Been Implemented

eBay have implimented a new -1 day response time requirement for sellers to reply to buyers questions.  Fail to answer your buyers questions before they ask them and eBay will automatically deduct 1 point from the sellers communication DSR rating. (Moving from a starting point of 5 possible to only 4 stars).

This, until now unannounced, psychic requirement for sellers is just one more reason why eBay management just does not "Get It" when it comes to sellers and communications.  

When eBay can not answer simple questions placed by sellers (their customers) to departments like Trust and Safety in documented cases of no less than 30 days time, how can eBay set the clock at a -1 day start time for a required response from a seller to the buyer?  

In effect, and this is the Brews News point, eBay expects sellers to answer questions before they are actually asked.  

Wonder if this requirement includes weekends and holidays? 

Read the Brews News for more information

eBay Competitors – Where to go After DSRs or Best Match?

Posted on by
Reply

The winds of change have been blowing...

We all know eBay is moving to a more retail like atmosphere. If your niche or business model does not fit into a retail like experience for the new eBay buyers, as a seller you will soon find it very difficult to survive on eBay.

This is a good thing for a majority of the large titanium PowerSellers now found on the eBay site. It may not be the roots of eBay and it may not be what eBay has promoted over the last 10-12 years, but this is the climate of change you have been hearing about. Big corporations change, evolve, morph themselves into entirely new entities all of the time.

This most recent movement by eBay to a more retail like experience should not be a surprise to anyone. In fact, I have preached here and elsewhere that all sellers on eBay should become more business like and find sources of supply outside of Garage Sales and Church Bazaars...

To survive in business, you must have a plan. eBay seems to be working towards shaping every eBay sellers' business plan to fit a model which will help eBay as much as it helps the majority of sellers they want to keep. One does wonder...what will happen to those sellers they are no longer interested in retaining?

Free Shipping is part of eBay's plan to attract buyers (see Randy Smythe's Blog post today in My Blog Utopia) they plan on encouraging sellers to join with them in this plan by advantaging those sellers who offer free shipping in the Best Match results for search.

If this type of "encouragement" does not fit into your business plan - either because you do not have products which can be easily shipped for free - or simply because you see no margin after offering free shipping after raising your price to accomodate the higher cost, then you may be looking for alternatives to selling on eBay...

Read More about the other options available to sellers here:

eBay Flea Market Closed - Sellers Look for eBay Competition - Where to Sell Now?

eBay Flea Market

PeSA ECMTA DSRs Conference Call – Final Analysis – What Sellers Should Know

Posted on by
1

Brandon Dupsky of ECMTA hosted today's special invitation conference call for PeSA/ECMTA members and selected invitees of the Trading Assistant Journal and eBay & Beyond Internet Radio Show.

The call, focusing on the reality of DSRs (Detailed Seller Ratings) and how they effect eBay sellers' businesses, was held at 5PM Eastern time on Thursday, April 10th, 2008.

The intention was not to complain or commiserate about the eBay DSR situation. The goal of this call-in session was to help members of PeSA/ECMTA find a clear path through the eBay DSR minefield and to find a way to move forward into profitability. Some members have found sales levels diminishing because of the new buyer feedback system.

All eBay sellers are obviously worried about being disadvantaged in the new Best Match search, which is tied to the detailed seller ratings left by buyers.

DSRs - Detailed Seller Ratings - What did we learn? Continue reading “PeSA ECMTA DSRs Conference Call – Final Analysis – What Sellers Should Know” »