In many cases, especially in the past, eBay was the most effective way to bring small business to market on the Internet. In this case, with many different variables and reasons it just has not proven to be the best solution for Cornerstone.

In many cases, especially in the past, eBay was the most effective way to bring small business to market on the Internet. In this case, with many different variables and reasons it just has not proven to be the best solution for Cornerstone.
“It still upsets me that we have not received any e-mails or communication from eBay at all. I think they needed to talk to us and let us know what is going on. I have e-mailed them once and you e-mailed them. You did a live chat and I did 2 live chats. I even talked to a supervisor and was promised I would get a response from them. Absolutely nothing. That furiates me.” Connie Carpenter
Let me please go on record with the view that this ban on telephone numbers and address information is ridiculous protectionism. If this policy actually goes into effect, I think it will irrevocably harm eBays standing with brick and mortar business sellers.
The crux of the situation is communications at eBay, how they want to inspire the customers of eBay, the sellers, to provide excellent customer service and communications. And why it is difficult for the customer/sellers of eBay to take this request seriously when eBay itself can not seem to provide even basic communications to its customers.
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