Tag Archives | Cornerstone Commercial Supply

eBay Trust & Safety & Live Help Fails Miserably – Cornerstone Commercial Supply Update

“It still upsets me that we have not received any e-mails or communication from eBay at all. I think they needed to talk to us and let us know what is going on. I have e-mailed them once and you e-mailed them. You did a live chat and I did 2 live chats. I even talked to a supervisor and was promised I would get a response from them. Absolutely nothing. That furiates me.” Connie Carpenter

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Live Help – Communication at eBay – Cornerstone of the Buyer Experience

The crux of the situation is communications at eBay, how they want to inspire the customers of eBay, the sellers, to provide excellent customer service and communications. And why it is difficult for the customer/sellers of eBay to take this request seriously when eBay itself can not seem to provide even basic communications to its customers.

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