Archive | eBay Business

Live Help – Communication at eBay – Cornerstone of the Buyer Experience

The crux of the situation is communications at eBay, how they want to inspire the customers of eBay, the sellers, to provide excellent customer service and communications. And why it is difficult for the customer/sellers of eBay to take this request seriously when eBay itself can not seem to provide even basic communications to its customers.

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eBay Feedback – More of An Issue for Sellers Than Buyers – Example: Greenteapass

Feedback means so much to sellers on eBay… In fact, it can mean the difference between being in business one day, and being out of business the next… Unfortunately for the sellers of eBay, the same feedback situation is not so true for buyers who abuse the system. Yes, there are buyers who abuse the […]

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Important Business Considerations – Choosing an eBay Management software suite…

What to look for in eBay &/or Multi-Channel listing management software… Software is an essential key to all phases of business these days.  Without good solid software and software management, costs and profit can move in opposite directions fast. “Auction Management software brings sales administration under control by putting a framework around your eBay sales and automating repetitive tasks. Products […]

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eBay Feedback 2.0, To Build Trust Reviews are Better

The difference between a seller with one good feedback and a Powerseller with 10,000 feedback is zero if your transaction with that party goes bad. If one looks at the 10,000 feedback sellers out there, dozens if not hundreds of negative feedbacks have been accumulated by these Powersellers. The illusion however is that these sellers are more trustworthy than the low feedback seller, simply because they sell more often.

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eBay Feedback Withholding – No More – eBay Feedback 2.0 Has Arrived to Save Sellers from Themselves

“I paid you, you left me good feedback, I feel better because this means the seller I bought from cares enough to make some sort of effort to let me know that he appreciates my trust”. This is how I felt about feedback in the early days, and this is what I think eBay is trying to foster with the recent and seemingly radical change in the feedback system.

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eBay – Buy.com – Randy Smythe's Blog Scoops Story of "Partnership"

Randy Smythe of “My Blog Utopia” broke a significant story in his blog today.  The story invoves the not so subtle tilting of eBays “Level Playing Field”. If you have not yet read Randy’s blog post, please do so now… eBay Partners With Buy.com Then come back here and watch what Pierre Omidyar (creator of eBay) said in plain, […]

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Digital Delivery on eBay – A Crime or Just Bad Wording?

Thousands of honest eBay sellers and small business owners made additional income on eBay by utilizing the service eBay created called “Digital Delivery” – Until… Last month when Brian Burke, Director Global Feedback Policy, made an abrupt statement. On March 24th, 2008, Brian Burke announced digital delivery and information products would forever be banned on eBay core listings by […]

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PeSA ECMTA DSRs Conference Call – Final Analysis – What Sellers Should Know

Brandon Dupsky of ECMTA hosted today’s special invitation conference call for PeSA/ECMTA members and selected invitees of the Trading Assistant Journal and eBay & Beyond Internet Radio Show. The call, focusing on the reality of DSRs (Detailed Seller Ratings) and how they effect eBay sellers’ businesses, was held at 5PM Eastern time on Thursday, April […]

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eBay Detailed Seller Ratings DSR's HELP Call in or Listen -Thursday PESA ECMTA

DSR’s getting you down? Don’t know what to do about the eBay Star ratings, having trouble figuring out the whole new concept eBay is promoting as the “Buyer Experience”? Trouble with Best Match? You are not Alone! eBay has initiated numerous radical changes in the last several months and you are not the only one […]

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eBay Changes Story on Digital Download Situation – eBook Fraud or Feedback issue?

eBay Speaks & Answers Questions at Catalyst 2008 eBay’s new North American General Manager is the very capable Stefanie Tilenius. Stephanie came back to eBay from PayPal, eBay’s cash cow, and now finds herself in an unenviable position during this particularly tumultuous time of transition for eBay and its new management team & philosophy. At […]

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Catalyst 2008 Wrap up – Part One – First 2 Days eCommerce, Social Networking, Scot Wingo eBay & More

Whew, What a way to spend three days in North Carolina! Catalyst 2008 was a informational bonanza held at an unbelievably beautiful and historic resort. There was more to talk about than the accommodations or the hosts.  I have approximately 30 pages of handwritten notes compiled from the three days of sessions and meetings at Catalyst […]

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e-Books are Dead on eBay – Digital Delivery – Information Products – Ending Forever March 31, 2008

Breaking News – Digital Delivery on eBay is Dead Beginning March 31 2008 e-Books are Dead on eBay (core listings) eBay has been breaking a great deal of news these last several weeks and now they have come up with one more controversial decision… ***New Policy Update: Digital Downloadable Goods in Classified Ads Format Only*** […]

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Product Sourcing Pitfalls and Opportunities – Where to find Wholesale Goods

Sourcing Discount Brand Name Bargains Most people are aware of the fact that brand name items typically get three times more traffic than non-brand items on eBay. But what many don’t realize is just how difficult it can be to source genuine brand names wholesale. Sadly, it’s fairly common these days for sellers to be […]

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