Bonanzle Comment – Bonanzle Review Revisit – Letter to the Commentor

This is an open letter to a certain blog owner. This person will go nameless simply because I see no reason to draw further attention than necessary to this persons monetized blog.

I usually do not allow myself to get carried away with these sorts of events, but it seems we have encountered a bit of unfairness. While this in itself is not uncommon, I find that the person this letter has been written for has included my blog, as a tool to inflict an unfair opinion upon another site.

Since the Trading Assistant Journal enjoys a certain amount of credibility in this space I feel I should take note of this particular incident and try to nip any further outbursts in the bud.

Anyone who has followed this blog or the other, or the subject of the unfairness, will know immediately who the letter is intended to address. I have no qualms about sharing with the world my opinion.

I do not, however wish to draw this particular situation out any further as it is hopefully a statement that will be taken to heart as a learning experience for the intended recipient.

No further comments by either side are needed or requested.

For my regular readers, I apologize. Many of you will know that the right decision would have been to let this go, rather than bring it up on these pages. But somethimes in life, one must stand for what is right.

Dearest Blogger,

You seem to be making quite a splash with your one hour evaluations of online selling venues.

I applaud your moxie.

While I appreciate your very definite right to give an opinion, please do not cloud that opinion with double speak and back hand compliments.

The good people at Bonanzle have what seems to be one of the most promising and progressive selling venues available outside of eBay, Amazon or Etsy.

I see no reason to play devils advocate without more than one day of evaluation.

Your comments on my articles have been left unanswered until now (including your denouncement of my Twibler review) as I really did not have the time to waste on irreverence. But I must say your latest blast directed at Bill Harding's Bonanzle has cause me to take note.

It seems you are more proud to have raised the ire of a up and coming dot com CEO than in having written a fair and balanced review.

I also think you should keep your proclamations of Bonanzles or any other sites demise to a minimum, unless you happen to have found a Crystal Ball and the operations manual for it. To do so this early, while a site is growing this fast is just plain fool hearty.

One hour or even one day of evaluation, followed by a jumbled review and numerous nay saying comments on competing blogs does not denote the measure of a quality reviewer or true blog professional.

It is also my humble opinion that no honest or professional reviewer would write an article of the length you have and include the numerous jabs you did, without a longer evaluation period than what you've stated was the case.

If you had a problem and did not bother to test the customer service of Bill Harding and his staff, then tell me, how can you write an honest review?

Anyone who has been on the Bonanzle site for more than a single day, will know problems are responded to and solved in a very short time. (Much shorter than, say, getting an email back from eBay Trust and Safety). BTW, I did have a problem when I tested the sit several months ago, Bill responded to my email within an hour and actually wrote additional code to accomodate my upload difficulty within a few days.

In your reply to Bill, (after he defended his company with a comment on your blog), you state:

"I don’t want to make friends, I want to make money."

I take that to be an honest review of your customer service and your attitude.

Written by yourself...

I certainly hope your customers agree with the philosophy.

Some people happen to want to engender a sense of customer service and be open and transparent with their customers, if this is not your bag, fine...

But again, I see no reason to find it to be a flaw in Bonanzle or its users.

I have previously witnessed your lack of understanding of what it means to be part of a social network, this has proven itself through your defence of Anti-Social marketing as practiced by yourself and other Twibler users. It is OK if you do not understand these principles, just please do not look down upon those who do.

Your review of Bonanzle, as written, was taken just as it appeared, a short evaluation of a little used (by the reviewer) website which could happily live a short life.

For you to follow up this review many weeks later with negative and snide remarks on another blog, merely to draw attention to your own blog is disingenuous and uncalled for.

I am sure you have a following, and I hope they enjoy your style. But I will ask you to leave the negativity and snide commentary on your own blog in the future.

Disclaimer: I have no connection with the Bonanzle company (Other than the several days I spent testing the site for my honest review).

Respectfully,
Scott Pooler
Publisher of the Trading Assistant Journal and numerous other managed websites and blogs

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0 Responses to Bonanzle Comment – Bonanzle Review Revisit – Letter to the Commentor

  1. Mitzi October 28, 2008 at 10:46 am #

    Walt and I had Bill Harding on the AuctionWally radio show ( http://www.blogtalkradio.com/auctionwally ) just last night – and I have to say that I was so impressed that I plan on putting some real work into getting my Bonanzle booth up and running.

    He seems to understand the value of community, simplicity, communication between buyer and seller, and most importantly, that what is good for the users of the site is good for the owners of the site!

    Add to that the focus of the site being unique items rather than the retail stuff that eBay is working so hard to attract, and I think you do have a viable eBay alternative in the making. He’s filling a need, which is always one of the first steps to success!

    I have to mention also that the community on Bonanzle is awesome – we had a huge crowd listening live as well as in the chat room participating during the show – they are a passionate and amazingly friendly bunch of people!

  2. ZiggyZool October 28, 2008 at 11:49 am #

    Just a brief thank you for your post. I want to applaud your ‘moxie’ for making the decision to re-visit the topic and set the record straight from your point of view. Too many times we will out of respect for the innocent by-stander, sit back and bite our tongues in order to let die another’s bad manners and blatant rudeness. I won’t restate your insights as you said it all much better than I could ever hope to.

    Everyone has a right to their opinion and the beauty of this country is freedom of choice and the right to state that opinion. However, our anonymous blogger might wish to remember that she is not only speaking her mind by voicing her biased opinions but also speaking directly to a potential customer. Venomous proclamations such as “I don’t want to make friends, I just want to make money” would have most folks running the other direction without looking back.

    Again thank you for your article.

    I choose Bonanzle, because I do want to make friends as well as make money.

    -Zig

    “Kind words can be short and easy to speak, but their echoes are truly endless.” -Mother Teresa.

  3. Bill Harding October 28, 2008 at 12:44 pm #

    Thank you Scott.

    I share your ambivalence about rewarding this behavior with acknowledgment, but I have seen enough poisoned wells from said person that I think your comments are probably in order; now we’ll see if anyone is listening. Once a person had made up their mind and voiced their opinion, I think there’s a certain pride component that makes it tough to change course, but I’m hoping for the best.

    Bill

  4. wblresources October 29, 2008 at 12:14 am #

    Hmmm…. I haven’t seen the original blog but I can say that since joining Bonanzle in early August, I’ve had nothing but positive experiences.

    The speed at which Bill and his staff respond to my inquiries – both big and small – is amazing. The bar for customer service is now certainly set high.

    Unlike some of the sites competing with Bonanzle, my fellow Bonanzlers purposefully foster a spirit of cooperation and mutual success. Bonanzle is the first site at which I’ve engaged as part of a larger community and I couldn’t have hoped for a better experience.

    Oh and sales are good too. 🙂

  5. Colleen Jones October 30, 2008 at 7:16 am #

    Wow! Thanks Scott for supporting the Bonanzlers!

  6. Mendozam October 30, 2008 at 12:31 pm #

    Thanks Scott for calling it like it is. I can’t imagine anyone having anything but good to say about Bonanzle. I’ve been there since August and just love it. It’s way easy and set up so well. Everyone is supportive and working together to make Bonanzle work for all of us. Nothing but good there.

  7. RaiulBaztepo March 28, 2009 at 4:00 pm #

    Hello!
    Very Interesting post! Thank you for such interesting resource!
    PS: Sorry for my bad english, I’v just started to learn this language 😉
    See you!
    Your, Raiul Baztepo

  8. Whittaker3 April 2, 2009 at 8:53 pm #

    We just discovered Bonanzle and love it.

    It is so refreshingly easy to use. The small sellers are empowered to run their own businesses with their own ideas.

    Bonanzle does not nickel and dime sellers for listings, pictures, etc.

    The Bonanzle booths are filled with an affordable variety of items.

    It’s going to be fun to watch Bonanzle grow.

Trackbacks/Pingbacks

  1. Sunday Papers 2 November 2008 - BuildaSkill.com - October 31, 2008

    […] week the name is everywhere, from Trading Assistant Journal (where Scott Pooler even wrote an open letter scolding a commenter who he felt had been too harsh about the fledgling site) to Randy Smythe writing a Bonanzle Update […]

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