eBay Buyer & Seller – Communicating via Mind Meld

According to the blog: The Brews News...

eBay’s New Unannounced Seller Requirement - MindReading Policy Has Been Implemented

eBay have implimented a new -1 day response time requirement for sellers to reply to buyers questions.  Fail to answer your buyers questions before they ask them and eBay will automatically deduct 1 point from the sellers communication DSR rating. (Moving from a starting point of 5 possible to only 4 stars).

This, until now unannounced, psychic requirement for sellers is just one more reason why eBay management just does not "Get It" when it comes to sellers and communications.  

When eBay can not answer simple questions placed by sellers (their customers) to departments like Trust and Safety in documented cases of no less than 30 days time, how can eBay set the clock at a -1 day start time for a required response from a seller to the buyer?  

In effect, and this is the Brews News point, eBay expects sellers to answer questions before they are actually asked.  

Wonder if this requirement includes weekends and holidays? 

Read the Brews News for more information

, , ,

0 Responses to eBay Buyer & Seller – Communicating via Mind Meld

  1. Consignment Pal Resale Directory September 24, 2008 at 5:07 pm #

    Scott, you’re kidding, right?

    Weekend questions (Friday after 5 pm CST) should not have to be answered until Monday at the earliest!

    I was on vacation last week and there were many times when it was not convenient to log in every day. Not every ebay seller has a Blackberry or a laptop.

  2. Cliff Aliperti September 25, 2008 at 12:54 am #

    Scott,

    Either I have no sense of humor or this is ridiculous. This can’t be a new policy, but it’s sure reading like it is between here and thebrewsnews.

    Assuming it is a joke, it just goes to show how confusing eBay has made itself. I’m so entrenched in making changes right now that I’d probably try to work with a blindfold on if they told me it was required.

    Thanks,Cliff

  3. Scott Pooler September 25, 2008 at 1:07 am #

    Linda and Cliff,

    To tell you the truth, I read this on Brews News and saw the screenshots and just felt like it should be shown to my readers (giving Brews News full attribution, of course).

    If this was 9 or ten months ago, I would have never believed it, but the events and announcements from eBay in the interim have taught me to believe almost any ridiculous policy that comes down the pipe.

    Is it true? Will it be reversed? Did Brews News get the screenshots from an alternate eBay site in a parallel universe?

    I don’t know…

    Whats Your Best Bet?

  4. Henrietta September 25, 2008 at 1:20 pm #

    My best bet is that things are so desperate on the seller motivation front that Brews is making a funny.

    On the not so funny side, it is a fact that buyers have been taught by eBay to expect instant response to any question 24/7. Think about negatives left within hours of a bid being placed at 11pm on a Saturday night saying ‘seller refuses to tell me when my XXX will ship’, or the next morning (Sunday) ‘where is my item’. We have all seen them.

    Anyone remember when eBay bought Skype and we were told that we could put our Skype ID in our listings so buyers could ask questions? eBay couldn’t understand why sellers didn’t grab the opportunity uttering cries of joy and delight. I remember on one of the boards a seller telling a pink he was in online sales rather than B & M precisely so he did not have to deal with idiot customers in person.

    They have a saying in France “The more things change, the more they stay the same” On eBay that should be “The more things change the more they stay insane”

Leave a Reply