eBay offering PHONE SUPPORT? to ANYONE?
I just received this email in my inbox, to tell you the truth, the way it was formatted (this is an actual screenshot) I thought it was a spam or spoof or phish or whatever....
On a whim, and with an unlisted (Skype) account, I called the number... What do you know, eBay answered! A real honest to goodness customer service line! With a real recorded voice and everything!
But wait... Its not for everyone - Booooo
This line is only for specially invited members (Guess I am lucky).
I had to enter my new special PIN number to get past the initial screening. Once that task was complete, I was presented with a menu of options, billing, selling help, etc... I selected the Trust and Safety option...
At this time, I am still on hold, to give you an idea of how long I have been on hold I will tell you what I have done in the intervening time since placing this call...
- Created a .tiff screenshot of the image above from my email
- Saved the screenshot in my eBay images folder
- Opened the screenshot in photoshop CSIII
- Converted the screenshot to a reduced .jpeg
- Uploaded this screenshot to my Flickr account
- Located same in the Flickr account
- Created a new blog post in the Trading Assistant Journal
- Inserted the screenshot and re-formatted
- Entered this much content in the article/blog post
Still standing by, of course the number just was released so I am sure many people are doing what I am (testing the number out to see if it is real).
I can say it seems real, but I have yet to speak with a real person. All in all, I appreciate the effort, especially after the recent 20 Day Trust & Safety Cornerstone Commercial Supply debacle. Connie Carpenter of Cornerstone sure could have used this number!
I have been on hold now for over 15 mins and I really do have other things to do... So I will let someone else have my place in the queue... But I will keep this eBay customer support number for future reference... If I had a real problem it could come in handy - especially if a real employee with real answers answers the call...
Hope I don't have to test this out for real anytime soon! But at least eBay thinks I can be trusted with the super secret special number... Wooo Hoooo!