Comments on: eBay Trust & Safety & Live Help Fails Miserably – Cornerstone Commercial Supply Update

By: Bob the Seller

Bob the Seller — Thu, 20 Nov 2008 17:34:03 +0000

EBAY’S NEEDS TO LAYOFF ALL TRUST AND SAFTETY DEPARTMENT PERSONELL…WHY?? THEY KICK HONEST SELLERS OFF WITHOUT ANY RECOURSE. . HOW ONE WAY IS THAT!!!!!
SECONDLY, WITH THE LISTING ENDING POLICY : THE VERO MEMBER: GET THIS!! DOES NOT EVEN HAVE TO REPLY OR CONTACT A SELLER ; WITH A “WHY OR REASON” THEY REQUESTED ENDINGS. . WHAT IS HAPPENING IS EBAY’S T&S DEPARTMENT IS ENABLING SELLERS TO BECOME VERO MEMBERS AND THOSE NOW “OFFICIAL VERO MEMBERS” ARE KICKING OFF”OTHER COMPETING SELLERS”!!!
THE EBAY TRUST DEPT HAS MADE THIS POSSIBLE . . YOU MAY BE NEXT. . MOVE TO ANOTHER SITE!!!!

By: Payt Pryor

Payt Pryor — Mon, 27 Oct 2008 18:42:49 +0000

THE TRUST AND SAFETY DEPARTMENT IS ANTI-SELLER, ANTI-BUSINESS AND ANTI-RESPONSE; WHEN YOU HAVE A PROBLEM; THEY SEND A GENERIC LETTER; AND THREATEN TO SUSPEND YOU , IF YOU CONTINUE TO CONTACT THEM(EVEN THOUGH THEY DO NOT ANSWER A “SINGLE CONCERN YOU EXPRESS OR ANSWER A SINGLE POINT THAT YOU MAKE”; DOES THIS SOUND FAMILIAR; THE EBAY TRUST AND SAFETY DEPARTMENT IS PREVENTING SELLERS FROM LISTING(THAT IS WHY FOR ONE REASON THEY ARE ANTI-BUSINESS) THEY ARE ANTI-BUSINESS ALSO , BECAUSE, YOU CANNOT HAVE MORE THAN ONE SELLER NAME; WITHOUT BEING SUSPENDED: WHY? T THEY SAY , BECAUSE YOU ARE UNDERMINING THE EBAY SPIRIT AND INTEGRITY(WHAT!!!! WE , THE SELLER ARE ATTEMPTING TO SELL ON YOUR FOOLISH SITE; FORGET IT; SOMEBODY NEEDS TO SUE OR INVESTIGATE THE EBAY TRUST AND SAFETY DEPARTMENT AND RID IT OF THE COMMUNISTS!!!!!

By: Former Ebay Seller

Former Ebay Seller — Thu, 21 Aug 2008 04:43:52 +0000

New video: Ebay tools exposed:

http://www.youtube.com/watch?v=xwPLD60CgFY

They found the video and it is like world war III in there, come see.

By: hgunz77

hgunz77 — Tue, 19 Aug 2008 01:51:56 +0000

Here is my horror story, I had move from nextel to verizon and decided to sell the old phone. The old phone was pretty beat but in good working order, So I decided to sell the phone for parts for whatever I can get and the sale was final. Some buyer purchased the phone for $45. The buyer decided to write a negative feedback and afterward demand that I replaced the phone with a new one at my cost. A new phone was $300. I did not agree to his demand. The buyer complaint to paypal and after 60 days paypal did not honor a refund because it was correctly described on the auction. On the same day the buyer created several fake users on ebay and purchased all the items I had for sale on ebay. The buyer then wrote negative feedback for all of them. One item in particular was purchased and in 2 minutes a negative feedback was written. For this Ebay trust & Safety decided to block my account for seller performance.
For the last 4 month I have tried contacting the trust & safety at leat 8 or 9 time. I produced everything I had from the paypal email and case number to the previous buyer’s threatening emails. They have had me fax personal information. I have contacted their live help.
Absolutely no use. My account is still blocked and I have lost all my listing fees just because someone attempted to scam me for a new phone. I have been on ebay since 2001 and it has been the saddest situation I have ever seen with Ebay. Ebay has turn in to a disaster.

I really don’t know of any other site to go. They have quite the monopoly in the trading area.

By: JellyBellyWorld

JellyBellyWorld — Mon, 04 Aug 2008 18:01:36 +0000

Today I closed my eBay account, this company makes EVERY attempt NOT to communicate with its sellers. The new feedback system is a joke, I had a winning bidder attempt to scam me and when they could keep the merchandise and get the money they placed on hold from me by filing with Paypal that the item was not as described. Paypal saw that the winning bidder, who was told to return the item shipped to them so the seller could verify what they were stating. The winning bidder gave Paypal a bogus tracking number and Paypal quickly saw past that attempt deception. The winning bidder, knowing they didn’t get what they wanted attacked my eBay account by leaving negative feedback but also attacked what are called DSR numbers……this is a new system ebay has designed so they can grade sellers in four catagories…..if the winning bidder wants to lie, they can, eBay has told them all this will be done secretly so the seller will never know what is happening. EBAY has seemingly made ever effort to create problems for their sellers, when I and others have attempted to talk to anyone of any real depth of information for assistance………NOTHING. NO REPLIES FROM EBAY. I MADE PHONE CALLS ASKING, PLEASE CALL ME. NOTHING. I EMAILED TRUST AND SAFETY MULTIPLE TIME…….THE TRUST AND SAFETY DEPARTMENT IS A JOKE, THEY ARE BUSY SENDING OUT FORM EMAILS AND NOT ANSWERING REAL QUESTIONS. AS FOR MY ACCOUNT?? THIS SCAMMER LEFT ME NEGATIVE FEEDBACK, WHICH EBAY HAS BEEN SAYING…..WE ARE NOW LOOKING CLOSER WHEN SELLERS STATE THEY RECEIVED UNJUST FEEDBACK AND WILL REMOVE IT. EBAY TRUST AND SAFETY TOLD ME TO GET LEGAL COUNSEL AND OBTAIN A COURT ORDER TO GET THE LIES LEFT BY THIS WINNING BIDDER REMOVED. A LAWYER AND GO TO COURT??????? HOW MUCH WILL THAT COST AT THE VERY LEAST??? MAYBE $200-$300 ????? EBAY HAS BECOME MORE AND MORE OF A JOKE FOR RUNNING YOUR BUSINESS ON, THEY ARE TELLING SELLERS…….WE HAVE STANDARDS FOR CUSTOMER SERVICE THAT WE EXPECT YOU TO MEET, IF YOU FALL BELOW THAT CUSTOMER SERVICE LEVEL WE WILL TAKE YOUR LISTINGS AND LOWER THEIR VISABILITY ON OUR WEBSITE. HOW IS EBAY, A COMPANY WITH SUCH HORRIBLE CUSTOMER SERVICE, SERIOUSLY LOOK WITH A STRAIGHT FACE AND SAY……….WE ARE THE ONES THAT WILL SET THE BAR FOR STANDARDS THAT YOU MUST MEET………..EVEN IF EBAY DOES NOT. THIS COMPANY IS TOTALLY OUT OF TOUCH WITH REALITY, I WILL NO LONGER SELL ON EBAY ONLY BECAUSE IT MANIPULATES AND PRODUCES LIES AND GOES UNCHECKED BY ANY OUTSIDE SOURCES. IT ANSWERS TO NOBODY BUT THEMSELVES AND DON’T FEEL THE NEED TO BE CUSTOMER FRIENDLY BECAUSE THEY DON’T NEED TO……..ATLEAST THEY ARE THINKING THAT. EBAY WILL LOSE MARKET SHARE TO OTHER WEBSITES AND WILL CONTINUE ON ITS DOWNWARD MOVEMENT FOR THE SIMPLE FACTS………..THEY DON’T COMMUNICATE, THEY MAKE NO EFFORT TO COMMUNICATE AND HAVE MADE EVERY ATTEMPT FOR PEOPLE TO EASILY COMMUNICATE THEIR COMPANY. THEY JUST DON’T WANT TO HEAR FROM YOU OR ME………… I THINK EBAY ONLY WANTS…………..OUR MONEY. SHUT UP, DON’T EMAIL US, DON’T CALL US………JUST GIVE US YOUR MONEY.

By: roo

roo — Mon, 21 Jul 2008 16:10:18 +0000

Scott,

This case is similar to something ongoing with my Dad’s account. He has over 36,000 items in his eBay Store, and was hit with decreased visibility starting in May.

After numerous hours with T&S, they alerted him to the fact that he was violating rules regarding “Western Union” being offered in his listings.

The problem is, that he is NOT offering “Western Union”. He simply has a statement going back to about 2003 in several hundred GTC listings that says he will NOT accept cash or Western Union.

The problem is robots. The robots can’t tell the difference between NOT Western Union and We Accept Western Union.

Furthermore, eBay will NOT identify the listings that are in violation for him. I even brought this to the attention of T&S at eBay Live (with Brian Burke in the center of the group I was speaking to), asking them for ANY way to identify the listings so that the changes could be made. They said it was impossible – my Dad had to go through 36,000 listings one by one.

So, while fixing a problem like this is part of the issue, and their communication is another part, the core of the issue is eBay’s robots. They are flagging sellers who have really not caused a problem, and in fact the robots themselves ARE the problem.

Please get a response from eBay on what they plan to do about either discontinuing policing by robots that don’t work, or fixing the mess they make QUICKLY when they fail.

roo

By: JJH

JJH — Thu, 17 Jul 2008 19:21:46 +0000

Having recently had dealings with T&S over “unwelcome buying” and the absolute secrecy in their response to the complaint (worthless) and having a listing yanked for “Keyword spamming” for using “like new” in a title, this story makes me both laugh and cry. The trust and safety department is worthless. I will not waste my time trying to contact them again. They were of no help in both cases, and lied to me in both cases. They are worse than the CIA and other secret national security agencies.

By: Phone Support Number- Customer Care From eBay? « Trading Assistant Journal

Phone Support Number- Customer Care From eBay? « Trading Assistant Journal — Thu, 17 Jul 2008 17:37:32 +0000

[...] yet to speak with a real person. All in all, I appreciate the effort, especially after the recent 20 Day Trust & Safety Cornerstone Commercial Supply debacle. Connie Carpenter of Cornerstone sure could have used this [...]

By: Former Ebay Seller

Former Ebay Seller — Thu, 17 Jul 2008 07:30:31 +0000

Here are numbers, where you can complain:

http://tinyurl.com/5fopuf

ENJOY and ring em off the hook!

By: Michael @ CharmLinda

Michael @ CharmLinda — Wed, 16 Jul 2008 16:25:27 +0000

In reference to the ebay account being hijacked….It was….by EBAY themselves!