EBay Live? Simply not the best it could be
By John Lawson of 3rd Power Outlet (www.3rdPO.com)
I stayed home and evidently many others did too!
Let me back that up and rewind a bit… See for those who don't know me…I wrote a little blog at the end of the last 2 "eBay centric" events prior to this party. You can check them out by going to http://tinyurl.com/59yq8v.
So I would like to add on to that now that the BIG party is over…literally.
Man, after Catalyst and the PeSA/eCommerce summits the stage was set, eBay made a "killing". Lorrie Norrington "nailed the speech", eBay execs came and stood toe to toe, they said "we are listing", "good feedback", "give us a chance", sound familiar?…err shall I go on?
Why, thank you, I think I shall…
The sellers stood up and demanded clarity on changes on feedback, some could not help but protest the real world impact, while others simply whined (you know I am telling the truth). At the end of it all, we felt that something good was blowing in the wind. I got that "Obama" feeling of change, LMAO. It was an Oprah moment with a new since of purpose.
Fast forward to the approach of eBay Live 2008... everybody kept asking me if I were going? I just did not feel like I wanted to go.
But then they announced, No eBay Live 2009, see ya in 2010…WTH? Huh?
Now I knew I did not want to go at all. I sat at home while one of our developers attended the eBay DevCon, which was FANTASTIC by the way... (I hope they continue that event PLEASE!!!). As I sat at the PC and watched blogs, and tweets from the participants there in This leads me into my comments here.. I actually felt like I got MORE info here than some who were at eBay Live in person.
EBay Live2008 was uncomfortable for me, this was my observation from Atlanta.
The information was missing, the details were missing and worst of all…the PEOPLE were missing.
I do give eBay some slack, for the economy and gas prices I am sure affected the "painted face" eBay hippies and groupies. But still the pictures were somewhat astonishing to see the empty tables and chairs and the vendor floors half empty. This spoke volumes, along with the luke warm feelings that were reported afterward, made me realize where we all are in 2008 with eBay.
EBay is dealing with the end of the American honeymoon.
They have a hang-over from the shooting star, rise to fame, darling it was earlier in the century. What we build up, is fun as hell to tear down.
First Whitney, then Britney, then eBay?
Well, yeah…you may laugh but I think eBay is really not as wacky as it is reported in the tabloids, LOL. But seriously, I am not so sure this eBay is so down and out.
I am amazed to hear sellers saying "I am not going to sell on eBay anymore". Sure things are tough, but it is NOT nearly over yet!
Yes the heyday and that meteoric rise, that IS OVER. Now it is time to make your living. Now it is time to see "who the wheat is and who the chaff is". Either you are in or you're out.
Can you roll with it through this? Can your business plan make it? Are you tough enough? Well, you better be or get tougher, cause this is going to be a long road folks. I am here with you and I am NOT going anywhere (unless they make me leave).
EBay has pushed a lot of buttons and I feel the elevator may get stuck.
Sometimes too much change, be it good or bad can still have a negative effect. I believe that could be coming for eBay for a time. So I say this without criticizing the changes right now, I am criticizing the amount of change!
I just feel very uncertain about the ripples and effects such a plethora of change can do to an organization. But in the midst of all the change, they did not even bother to address the most needed change…….CUSTOMER SERVICE!
For that, you Mr. Donahue and Ms. Norrington get a big C- for your performance at eBay Live 2008.
You have offered no additional customer service for the buyer or the sellers; you missed a golden opportunity there. And for that…we may sustain some fall-out in customers, sellers and community. I think I won't be missing eBay 2010, cause there won't be one…sad, so sad.
John Lawson is a Regular Guest Blogger on the Trading Assistant Journal