0 Responses to Past Neutral Feedback Ratings Converted to Negatives by eBay

  1. gatoroxinc May 16, 2008 at 9:10 am #

    The new CEO’s plan must be to completely destroy eBay’s business model to date, in order to build it back up from the ashes. There really is no other explanation for the radical behavior they’ve exhibited over the last few months.

  2. Scott Pooler May 16, 2008 at 10:36 am #

    Gatoroxinc (Tim),

    eBay is a huge behemoth and changes were needed. Some of the changes as implemented and the communication about same, does certainly defy reason.

    Concerning feedback – the system was severely broken and out of date.

    As you have read here, my opinion is that the entire feedback system is unnecessary and should be scrapped for a more modern user reviews system…

    As for what changes are coming around the corner next month or next week… or even in the next hour… Is anyone’s guess.

  3. Your Auction News May 16, 2008 at 10:40 am #

    Wow! That a big surprise to me. I thought they were just going to leave the neutrals as neutrals. This is really going to hurt a lot of people.

    gatoroxinc – I really don’t think this is something the new CEO started. I really think Meg, former CEO, started all these changes. You know as well as I do these changes don’t come over night. They must have been planned way in advance.

  4. Cliff Aliperti May 16, 2008 at 1:58 pm #

    The handful of neutrals I’ve received over the years usually read pretty negatively, so I won’t be up in arms over this. In fact, I even agree with them when they say most neutrals identify a transaction where the buyer wasn’t really happy–obviously they do (recent ones at least).

    If they want to get rid of neutrals going forward, that’s fine, it really developed into a meaningless grade anyway, and if you’re really feeling that wishy-washy over a transaction you can just ding someone’s DSR stars now anyway.

    But, the right thing to do would have been to eliminate, or just not count, past neutrals. So while it’s not a big deal to me personally, my general opinion is that eBay broke their contract with sellers here, and that does rub me the wrong way.

  5. Colleen May 16, 2008 at 8:22 pm #

    Just my opinion, but I feel that if neutral feedback is going to be eliminated, then the previous neutral feedbacks should just be eliminated and not changed to negative feedback.
    To me, a neutral feedback meant that a person wasn’t totally happy but in the same note, they weren’t totally disappointed either.
    A negative feedback is read as just that, a bad transaction based either on poor communication, poor delivery time, poor merchandise or the condition of the delivered merchandise, etc.
    There are a great deal of Sellers who have a stellar rating now could very well see a major change in their ratings.

  6. J. T. Byron May 16, 2008 at 9:42 pm #

    I love how eBay’s management has decided to become historical revisionists. As a buyer I am outraged that they would change my comments. When I leave feedback for someone I say what I mean and I mean what I say. If I leave a neutral feedback that is exactly what I meant for it to be, neutral. How dare they change what I say into a negative. If I wanted it to be a negative I would have given a negative to begin with!

    Equally as outrageous is the fact that they use the term “more honest” as a justification for their lies. Since when is calling a neutral a negative “more honest?” It is every bit as dishonest a their stockholder reports. It is just one lie after another after another.

    If changing my comments is how eBay plans on “improving the buyer’s experience,” forget it. There are plenty of places where I can spend my money and not have my comments altered.

  7. pilotdave May 19, 2008 at 5:30 pm #

    On top of the backdating and switching neutral feedback to negative feedback eBay has also removed MUTUAL feedback withdrawals.

    If a buyer leaves a neutral/negative feedback prematurely, there is no way for a seller to work it out and try to make the buyer happy. I have done this to a seller before and it was my mistake. The buyer called me and explained things to work it out.

    Now if a seller receives a neutral or negative feedback, they will do nothing beyond that point to instill a good transaction. eBay may respond to this with “that’s why we eliminated leaving neutral or negative feedback to be left within 7 days of the transaction”. To this i ask: What happens if shipping takes 7 days and then a buyer prematurely leaves feedback? (as in my case because I purchase an over sized item) or, how can predict the exact time (7 days) a premature response?

    What is eBay thinking? I have been a regular buyer from eBay for many years. Because of these new unethical changes (backdating neutral feedback, eliminating the opportunity for buyers and sellers to work things out, etc), I will never purchase from them again.

    I only see things getting worse for them.

  8. OldTimer May 20, 2008 at 1:11 am #

    Well, this change became real for me today.

    I was a 10-year eBay user. I was probabaly equally a low-volume buyer and seller of personal and fairly large-ticket items. I was very careful about everything I did and had 100% positive feedback. I had one buyer, last October, who won two items, on which I stated I would combine shipping costs for multi items, but told buyers not to pay until I sent an invoice so I could combine shipping costs. The buyer missed the “don’t pay till invoice,” and paid individual shipping immediately, then posted neutral feedback before contacting me. I contacted the buyer and refunded the overpayment.

    Next I contacted eBay seller support to request removal of the neutrals (the buyer could not remove his too-fast and inrorrect feedback). The eBay seller support person told me there was no need to remove the neutral because it would NEVER reduce my 100% rating. I did not like having a neutral for a positive sale and wanted to negotiate a mutual removal. The eBay rep said, “don’t bother, it will NEVER make any difference, it’s NEUTRAL.” Those eBay statements were lies! Today, they refused to correct any part of their errors.

    This change is demonstration that eBay executives do not think through what effect their changes will have on honest folks who USED to be eBay and PayPal sellers, buyers, and users.

    Lesson learned.

  9. Galen May 20, 2008 at 1:10 pm #

    Retroactively changing neutral feedback into scores that affect the eBay member’s feedback percentage–especially since the percentage of positives affects the rate eBay members pay to list–really bothers me, mostly because it feels like a violation of eBay’s contractual obligation to me as a seller for transactions carried out prior to this change.

    Prior to May 19, both buyers and sellers who gave one another a neutral feedback did so with the understanding that it would not reduce an eBay member’s feedback percentage, or the eBay member’s ability to trade on eBay without paying higher fees. Had we known this, we may have given one another feedback much differently.

    I’ve read through eBay’s user agreements, and I have yet to find a clause saying that eBay users who purchase eBay’s service may be liable for future policy changes that retroactively change the terms or nature of the current business transaction.

    The change leaves me feeling eBay is a shady trading partner. Add to that the disgruntled sellers out there posting lists of ways buyers can abuse others sellers on eBay by requesting PayPal refunds and demanding credit card chargebacks to obtain items for free, and I’m left afraid of posting items for sale on eBay anymore.

    I can’t afford to lose $200 to someone trying to make a point to eBay. It’s hard enough these days to sell something on eBay with the economic downturn taking a toll on people’s spending.

    I’m expecting eBay may learn quickly what a poor business decision it has made.

  10. Henrietta May 20, 2008 at 2:38 pm #

    #3

    Donohoe has been in training and being groomed for his position for (I believe) three years. Meg bailed with her billions at the optimum moment.

    Cliff (#4) is correct in his statement “my general opinion is that eBay broke their contract with sellers here,”

    It is a unilateral revision of a written contract. So what else is new?

  11. Dave June 25, 2008 at 11:16 am #

    I have been a seller for a long tim and have had every conceivable scam tried on me. If there is no way for me to alert my fellow ebayers about these scams by leaving negatives for a buyer, then I am not fullfilling my duty as a moral citizen. This is supposed to be an OPEN trading system and not a crap shoot of “what is going to happen with this transaction”?. I am afraid to list things so I will be only putting on those thing that I can afford to get screwed on (nickel and dime) to see how the NEW (LOL) system works or doesn’t. Hope you take a big hit in the pocket ebay, when all the other sellers leave or greatly reduce their sales.
    By the way, I am having a garage sale next weekend in South buffalo, NY to deal directly with my customers and NOT through a decietful middle man. See you all there.
    DAVE

  12. The Bandroom June 25, 2008 at 12:13 pm #

    I have been selling on eBay for almost 7 years. The feedback changes have caused my fees to increase overwhelmingly. With this new leverage for the buyer they have become even more nasty and unfair than ever before. I have chosen to leave eBay altogether and focus more on my personal website.

    Say goodbye to nearly $10,000 per year in fees eBay.

  13. Utoh June 28, 2008 at 12:23 am #

    I have been with ebay almost from day 1. Up to now I have had a perfect fb. and over 750 truly happy buyers. The new FB policy in one week! Issued 1 neg that was a mistake and can’t be removed by me or the seller who left it error, 1 natural I still can’t tell you why except I do know the buyer never contacted me, and a buyer the requested a refund which I did, and now he wants the item and his money back while threatening to issue neg FB!!!!!!!!!!!! . Ebay what were you thinking. The only option you leave sellers is to ….well ….leave. Thats how you get rid of unjustified feedback. It took hours of writing ebay live help to find the only solution to FB left by mistake is to close my account. …..BINGO!!!
    Ebay claims to want FB to reflect true representation of a sellers FB, yet they will not mediate even a FB left in error. My current FB is clearly not representative of my selling practices.
    What a way to show your appreciation to your good and honest sellers! That’s it for me!

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