0 Responses to NARU'd eBay Seller Learns – Neutrals are Not Positives / Neutral = 100% Negative

  1. JT Byron May 21, 2008 at 10:11 pm #

    EBay’s big promise was that they were going to “improve the buyer’s experience.” As a buyer, they have done just the opposite. It is apparent that these actions aren’t addressing any of the real concerns buyers have and certainly don’t do anything to instill confidence. It is equally apparent they really don’t understand the problems that buyers are having or why they feel safer shopping elsewhere.

  2. Phantom*SF May 22, 2008 at 1:46 am #

    It appears Dan is no longer NARU’d. However the entire process is ludicrous. I know this from my own Neutrals and Negatives. All of which, with a little common sense, courtesy and understanding (from and for both sides) should have never come about.

    Now in 7 years of operation (shucks I did not even get a B-day card this year from eBay) we always – at least initially, try to provide this, unfortunately more often than not, it appears to be a one-sided love. A good portion of primary contacts of customers who may have queries, come in as rude and sometimes insulting demands.

    What ever happened to regular polite inquiries, asking on how to go about solving an issue? Thank goodness, these actually do come in too, but they are in the minority. Wishing Dan the best, and that he’ll be up and running again soon, at full speed ahead.

  3. Ronald May 25, 2008 at 6:02 am #

    I fully agree with your remarks on the changes in eBay policies.
    In their attempt to “professionalize” eBay seems to forget ‘it takes two to tango”.
    Protecting buyers is a good thing but there will be no buyers to protect when sellers move away from eBay.
    And what is the use of a neutral feedback when it counts as a negative?
    My 100% percent positive has dropped to dropped to 99.4%. Since I was not planning to do much the coming year it is likely to drop to less than 30%, then raise to 100%, before dropping to zero ?
    All because of one neutral I received from a very inexperienced buyer.

    This describes just the smallest part of my frustrations with eBay.
    My conclusion : 99% of buyers and sellers appear to be honest and good-willing people. The biggest threat to the “community” is eBay itself, not to mention paypal.

    regards.

  4. C. Y. June 28, 2008 at 7:21 pm #

    This is the perfect example of why so many sellers have boycotted and/or left since the changes were announced. Ebay (and some buyers) believe these changes will get rid of the bad sellers and protect the buyers, but really, it is driving away MANY good sellers (I had 100% positive feedback). This is especially true of the smaller sellers as one negative or neutral will severely lower their score AND cause Paypal to hold funds.

    To truly protect buyers, Ebay needs to thoroughly investigate accusations of fraud and permanently remove those sellers found guilty from the site. The current system allows those sellers to create new accounts and be back in business very quickly. As long as they can turn a profit on Ebay, the fraudulent sellers will be happy to stay.

  5. wendy November 30, 2008 at 10:43 pm #

    Yes, this IS the enw ebay. It was however, soothing for me to read this, knowing now I am not alone. Close to the same has happened to me. Over 9 yers, over 8000 feedbacks, and boom… gone. Not good enough for ebay. I am sad, but will eventually find a replacement site. If only we could get buyers to those sites, it would be a smooth transition. 🙂 Thanks for the post!

Trackbacks/Pingbacks

  1. google eBay Feedback - More of An Issue for Sellers Than Buyers « Trading Assistant Journal - June 3, 2008

    […] In fact, it can mean the difference between being in business one day, and being out of business the next… […]

Leave a Reply